Customer Service Representative

Benefits Accident insurance Short term disability Long term disability Group life insurance 401(k) matching Dental insurance Paid time off Training & development Vision insurance What You'll Do Assist clients with policy changes, billing questions, coverage reviews, claims support, and general service needs Respond to client inquiries by phone, email, and in person Review accounts and help identify opportunities to better protect clients and their families Work directly with insurance carriers to advocate for clients and resolve issues Maintain accurate account documentation and follow through on outstanding items Collaborate with producers and teammates to deliver an exceptional client experience Build lasting relationships with the families and businesses we serve What We're Looking For Previous insurance agency experience required Active insurance license preferred (or ability to obtain quickly if needed) Strong communication and relationship-building skills High attention to detail and organizational skills A positive attitude and a genuine desire to help people Someone who takes ownership and follows through A team player who is willing to jump in and help wherever needed #J-18808-Ljbffr Providence Insurance