Admissions Specialist

Admissions Specialist (Jonesboro Campus)

Arkansas State University-Newport

The ideal Admission Specialist possesses a service-oriented disposition, and desires to help others by providing excellent customer care. This entry level position will engage with prospective students, current students, faculty, staff, community members, and campus guests. The ideal candidate will consistently provide positive and effective engagement using text, email, and telephone. This position is not suitable for remote work.

Essential Duties and Responsibilities

• Effectively communicate with prospective and current students and their advocates regarding where to locate information on the ASUN website including but not limited to application deadlines, application processes and admission processes, placement testing processes, and document processing.

• Counsel prospective applicants on the admissions process and opportunities at ASU-Newport. One-on-one admissions counseling to diverse populations is an important responsibility of this position. Admissions counseling occurs primarily by in-person appointments, phone calls, and emails. Provide campus tours for individuals and groups.

• Daily log onto the Element451 CRM; Banner student information system; and the ASU-Newport Cisco Call Center queue to answer telephone calls and emails from prospective and current students and their advocates who present questions and concerns which require an in-depth knowledge of admissions application procedures, course registration, and class enrollment.

• Serve as a proctor for ACCUPLACER exams and counsel individuals about their results.

• Scan and document submitted documents.

• Answer simple financial aid questions and redirect students to financial aid counselors when needed.

• Answer simple student account questions and redirect students to business office staff when needed.

Minimum Qualifications

• Excellent customer service skills and a sincere desire to help others is a must!

• Ability to multitask is crucial.

• Ability to work independently, with little supervision, accurately, and efficiently at a fast pace with frequent interruptions.

• Ability to speak clearly and articulate a variety of policies and procedures to diverse audiences.

• Ability to adapt quickly to changes in rules and regulations and stay within compliance.

• Ability to identify what information is needed by others for effective resolutions.

• Detail-oriented with skills in examining documents for required action and subsequent steps.

• Ability to establish and maintain positive working relationships with other employees at all levels, with diverse student population and with staff of external agencies.

• Ability to handle confidential matters judiciously.

• Plan, organize, and implement assigned responsibilities.

• Proficiency with Microsoft office suite of products.

• Disposition to learn student information (Banner) and Communications Resource Management (Element451) software quickly.

Education and Experience

A high school diploma from an accredited high school is required. An associate level degree or technical certificate from a regionally accredited institution is preferred. The ideal candidate has successfully completed a degree or certificate from a community, technical, or junior college. Higher education experience in a call center or entry level admissions or entry level financial aid offices is preferred. Demonstrated excellent customer service is required.

Responsibility for Funds, Property and Equipment

Shares responsibility for the maintenance and upkeep of assigned facilities and monitoring of equipment. This position requires the ability to travel to remote locations and to load and transport admission materials, displays and other equipment.

Supervisory Responsibilities

May supervise student workers and part-time staff.

Communication Skills

Ability to effectively present information and respond to questions from students, faculty, administration, or the public. The ability to speak clearly so others can understand your instruction.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to prepare and interpret bar graphs.

Critical Thinking Skills

Ability to solve practical problems and deal with a variety of known variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or diagram formats.

Supervision Received

Under general direction of the Vice Chancellor for Student Affairs, working from policies and general directives. Rarely refers specific cases to supervisor unless clarification or interpretation of the organization's policy is required.

Planning

Considerable responsibility with regard to general assignments in planning time, method, manner, and/or sequence of performance of own work, in addition, the work operations of a group of employees.

Decision Making

Performs work operations which permit frequent opportunity for decision-making of minor importance and also frequent opportunity for decision-making of major importance, either of which would affect the work operations of small organizational component and the organization's customers.

Analytical Ability / Problem Solving

Moderately structured. Fairly broad activities using moderately structured procedures with only generally guided supervision. Interpolation of learned things in somewhat varied situations.

Use of Machines, Equipment and/or Computers

Regular use office equipment (desktop/laptop computer and software).

Contact with Others

Regular contacts with students, parents, and community leaders. Involves both furnishing and obtaining information and, also, attempting to influence the decisions of those persons contacted. Regular contact with other university employees at all levels within the organization.

Required Certificates, Licenses, Registrations

Not Indicated.

Software Skills Required

Advanced: Ellucian (Banner), Degree Works, Element 451 Intermediate: Word Processing/Typing Basic: Alphanumeric Data Entry, Database, Presentation/PowerPoint, Spreadsheet

Physical Activities

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

While performing the functions of this job, the employee is continuously required to talk or hear; regularly required to stand; frequently required to walk, sit, use hands to finger, handle, or feel, reach with hands and arms; and occasionally required to climb or balance.

The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision. Manual dexterity and coordination are required over 50% of the work period while operating equipment such as computer keyboard, mouse, calculator and similar machines.

Environmental Conditions

There are no harmful environmental conditions that are present for this position. Some equipment may be hazardous.

The noise level in the work environment is usually low to moderate.

Notification

Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of employment visa at this time.