Account Manager

Account Manager

Cadogan Tate is a global leader in fine art logistics, trusted by collectors, designers, galleries, and auction houses around the world. For over four decades, we have provided end-to-end logistics solutions — from secure transport and installation to storage and global shipping — all executed with discretion, precision, and craftsmanship.

As a key client partner, you will oversee logistics from initial consultation through project completion, ensuring that every interaction reflects Cadogan Tate's world-class service. You'll serve as both a relationship builder and project leader — balancing operational excellence, commercial awareness, and client satisfaction. This role is ideal for a strategic, client-focused professional who thrives in a fast-paced environment managing high-value, complex projects.

Knowledge, Skills and Experience

· Bachelor's degree or equivalent experience.

· Minimum 5+ years of account management experience within fine art logistics, auction, design, or luxury services.

· Proven record of managing complex, high-value client portfolios.

· In-depth understanding of logistics operations, import/export compliance, and project costing.

· Exceptional communication, negotiation, and organizational skills.

· Proficiency in Microsoft Office; experience with Moveware or The Studio advantageous (training will be provided).

Key Responsibilities

Client Relationship Management

· Act as the primary point of contact for assigned client accounts, fostering long-term relationships built on trust, communication, and performance.

· Understand each client's business goals, aesthetic preferences, and operational needs to deliver tailored logistics solutions.

· Anticipate client needs and proactively resolve issues to ensure seamless service delivery and satisfaction.

· Represent Cadogan Tate at client meetings, site visits, industry events, and networking functions to strengthen relationships and identify new opportunities.

Project & Operations Leadership

· Lead the end-to-end management of domestic and international shipments — from proposal through completion — ensuring adherence to agreed budgets, timelines, and service levels.

· Coordinate with internal teams (dispatch, operations, art handling, crating, storage, credit control, finance) to ensure all project components run smoothly.

· Maintain clear communication with vendors and external partners to manage expectations, schedules, and logistics requirements.

· Supervise the documentation process, including bills of lading, inventories, and insurance requirements.

· Oversee the packing, transport, and installation process, ensuring the utmost care for valuable and irreplaceable objects.

Compliance & Documentation

· Prepare and manage all necessary customs and compliance documentation, including CITES, NOAA, and U.S. Fish & Wildlife permits.

· Stay current on changes to international shipping regulations and advise clients accordingly.

· Ensure all inventories, commercial invoices, and documentation align with legal and client-specific requirements.

Financial Management & Reporting

· Develop and issue accurate quotations and invoices, ensuring profitability targets are met.

· Track project costs and margins throughout the lifecycle, making proactive adjustments to maintain efficiency.

· Support senior management in achieving department and individual billing and revenue goals (monthly individual target: $80,000).

· Prepare client and project performance reports as requested.

Collaboration & Team Support

· Partner with VP's of Client Services, General Manager, and Directors on large or complex client accounts.

· Mentor and support junior staff, sharing best practices and helping develop their technical and client service skills.

· Work collaboratively with the wider Cadogan Tate network (national and international) to ensure consistency and excellence across service lines.

Business Development

· Identify and pursue opportunities to expand existing client accounts and win new business.

· Contribute to marketing and client engagement initiatives targeting growth sectors within the U.S. and abroad.

· Provide input on pricing, service offerings, and operational strategies to enhance market competitiveness.

Quality Assurance & Continuous Improvement

· Uphold Cadogan Tate's brand values and service standards in every interaction.

· Monitor client feedback and implement service improvements where needed.

· Participate in internal reviews and post-project debriefs to share insights and improve efficiency.

General

· Ensure compliance with all HR policies and procedures, and all other Company policies and procedures in place

· Adhere to all Health & Safety policies and procedures

· To act at all times in the best interests of Cadogan Tate, its customers and its employees

· All employees are part of a team and should maintain an awareness of the important elements of other employees' responsibilities with whom their own responsibilities overlap.

· Employees must work co-operatively and supportively with other employees.

· Employees have a responsibility to report any concerns to their supervising manager or to Head Office.

· Employees must be aware to act as an ambassador for Cadogan Tate and ensure that at all times when on company business a professional and courteous manner is projected.

· The responsibilities listed in this job specification should be regarded as a guide and not comprehensive list of all the daily requirements of your job. Annual Salary Starting at $62,500 based on experience.