Customer Relations Representative - State Farm Agent Team Member

Responsive Recruiter

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency:

I'm a University of Central Florida alum (Go Knights!) and a longtime Orlando resident, proud to serve the community I call home. As a State Farm legacy agent, this business is something I truly value, and I bring that passion into how I lead and support my team. We're also a Spanish-speaking office, allowing us to better serve a diverse customer base. For our team, we offer health benefits, reimbursement for licensing costs, and a strong focus on work-life balance. Our office culture is welcoming, team-oriented, and community-focused. We're looking for someone who is motivated, positive, and enjoys helping people - someone who wants to grow their career while being part of a supportive and inclusive team.

Role Description:

As an Customer Relations Representative - State Farm Agent Team Member for Joe Bauer - State Farm Agent, you are vital to our daily business operations and customers' success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

Responsibilities:

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Promote successful and long-lasting customer relations.

Qualifications:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Experience managing client relationships is preferred
• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal, and listening
• Dedicated to customer service
• Able to anticipate customer needs
• Able to effectively relate to a customer

Compensation: $50,000.00 - $80,000.00 per year

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Winter Park, FL and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.