Customer Experience Representative

Baker Roofing Company – Customer Experience Representative Baker Roofing invests in our employees by empowering success and offering training courses. We value our employees by providing competitive benefits, prioritizing safety, and emphasizing work-life balance. With more than 25 locations across the Southeast, Baker Roofing Company is an industry leader in providing an outstanding experience in commercial roofing, residential construction, metal fabrication, restoration, and more. We pride ourselves on over 100 years of quality work, investing in our employees, and providing a family‑centered culture. Summary Customer Experience Representative is responsible for placing outbound phone calls, texts, and/or emails to prospective customers and/or existing customers. The purpose is to generate customer interest and set up an appointment for a Baker Sales Professional to meet with them to discuss Baker Roofing offerings. Utilizing this information, the coordinator will set up the information in the Customer Relationship Management (CRM) tool as well as schedule the appointment for the Sales Professional. Minimum Qualifications Education: Minimum High School Graduate / College Preferred Years of Experience: Minimum of 1 year outbound sales / appointment setting Certifications: None Language Skills: Must speak English fluently Driver License: Preferred Knowledge, Skills, and Abilities Experienced with Microsoft Outlook, Word, Excel at an intermediate level Excellent written and verbal communication skills Strong interpersonal skills and ability to work effectively with peers, clients, vendors, and a wide range of people with diverse cultural backgrounds Possess a motivated and professional attitude Ability to work independently, handle multiple tasks simultaneously and prioritize responsibilities Accuracy in CRM updates and assignment of work to other individuals within the company Essential Functions Manage lead files and prioritize appropriate steps to ensure maximum utilization Communicate with customers regarding Baker offerings, scheduling, and follow‑through Simultaneously work within CRM/Salesforce/Excel/other Knowledge of Microsoft Outlook, Excel, Word, and other tools Assist in scheduling of sales persons Work within a team with a cooperative spirit Notify management of trends or issues with the customer interaction process Work schedule flexibility (occasional work from home) Adapt to changing work processes Other clerical tasks as needed and requested Work Environment Prolonged use of computer; typing, reading, sitting. Disclaimer The statements herein are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Equal Opportunity Employer Statement Baker Roofing Company is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. If you need special assistance or accommodation in applying for employment at Baker Roofing Company, please contact our Recruiting department at View phone number on click.appcast.io or View email address on click.appcast.io. EOE Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor #J-18808-Ljbffr