Registrar Assistant and Customer Support Specialist
$47.59k - $87.56kGeorgetown University
- # Registrar Assistant and Customer Support SpecialistApplyremote type: On Campuslocations: Main Campustime type: Full timeposted on: Posted Todaytime left to apply: End Date: December 14, 2026 (30+ days left to apply)job requisition id: JR26917Georgetown University comprises two unique campuses in the nation’s capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.**Requirements****Job Overview**The Registrar Assistant and Customer Support Specialist plays a critical role in advancing both administrative efficiency and exceptional service delivery within the Office of the University Registrar (OUR). Reporting to the Deputy University Registrar, this position streamlines office workflows, manages complex scheduling requests to optimize classroom and academic space usage, and analyzes ticketing system data to support ongoing process improvement. As a key representative of the OUR, the Specialist manages non academic classroom reservations,, maintains accurate website information. This role is also responsible for directing document imaging workflows for student records, ensuring data integrity, and leading technical writing efforts to document Standard Operating Procedures (SOPs) and develop targeted training plans. Operating in a fast-paced campus environment, this position collaborates closely with partners such as CETS-UIS and the Student Services Center to provide responsive, high-quality support to faculty, staff, and students.**Additional duties include, but are not limited to:*** Manage high-volume classroom requests from faculty, student groups, and outside organizations* Coordinate billing for external and internal groups and represent the office in major planning committees like New Student Orientation (NSO) and the Summer Planning Group.* Act as the primary point of contact for the administration and analysis of the customer service ticketing system.* Develop user dashboards to monitor ticket resolution status and assist all staff to resolve inquiries via email, phone, and chat, escalating complex technical issues to senior leadership and other departments as required* Oversees document imaging processes for student records, including supervising student workers, coordinating record retrieval across schools, and ensuring a high standard of data accuracy.* Provides essential support for record retention and FERPA compliance by conducting annual reviews and reporting office adherence to audit requirements. Also contributes to periodic assessments of record-keeping practices to promote continued operational efficiency.* Analyze interaction data and operational workflows to identify bottlenecks. Generate reports on service outcomes and equipment performance to suggest actionable improvements* Oversee daily office operations, including inventory tracking, equipment distribution, and maintenance schedules to ensure the workplace is organized and fully resourced* Develop comprehensive training guides, FAQs, email response templates, and OUR staff SOP manuals. Lead the onboarding process for new team members to ensure proficiency in office procedures and equipment usage* Document OUR Standard Operating Procedures (SOPs) and collaborate with each unit to develop targeted job aids and comprehensive training plans to ensure consistency and efficiency across operations**Work Interactions**The Operations and Customer Support Specialist maintains a focus on overall office management and equipment distribution through a variety of stakeholder interactions:* **Cross-Functional Collaboration:** Partner with teams to coordinate office management tasks, including workspace reservations, office supplies, maintenance schedules, and vendor relationships.* **Technical Support & Integration:** Collaborate with The Provost’s Office, OUR, UIS and other campus partners to seek technical solutions and provide timely updates to customers or team members.* **Team Coordination:** Communicate with team members regarding on-campus presence and equipment requirements; facilitate the distribution of tools and gather feedback on equipment performance* **Customer Engagement:** Manage support channels (email, phone, video calls, and chat) to troubleshoot and provide solutions to customer inquiries via the ticketing system.* **Reporting & Feedback:** Prepare reports for management outlining the customer service experience, equipment distribution, maintenance schedules, and areas for operational enhancement.* **Training & Conflict Resolution:** Facilitate onboarding for new hires and lead conflict resolution regarding equipment issues, cross-functional projects, and customer feedback analysis. **Requirements and Qualifications*** Bachelor’s Degree and 2–4 years of experience in a professional office environment.* Experience within a Higher Education setting is strongly preferred.* An equivalent combination of education and relevant work experience will be considered.* Advanced proficiency in the Microsoft Office Suite, with a documented mastery of Excel (including the ability to perform vLookups, create pivot tables, and manage complex datasets).* Strong working knowledge of PC operations and the ability to quickly learn proprietary university systems and ticketing software.* Excellent oral and written communication skills with the specific ability to write clearly, concisely, and professionally for a variety of audiences (faculty, students, and external vendors).* Superior interpersonal skills to facilitate collaboration across diverse departments and handle conflict resolution with diplomacy.* Exceptional attention to detail and a high degree of accuracy in data entry and record-keeping.* Proven ability to multi-task and prioritize competing deadlines in a high-pressure, complex, and rapidly changing campus environment.**Work Mode Designation**This position has been designated as **On Campus**. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations for staff and AAP positions can be found on the Department of Human Resources website: Range:**The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is:$47,586.00 - $87,558.13Compensation is determined by a number of factors including, but not limited to, the candidate’s individual qualifications, experience, education, skills, and certifications, as well as the University’s business needs and external factors.**Current Georgetown Employees:**If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.**Submission Guidelines:**Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.**Need Assistance:**If you are a qualified individual with a disability and need a reasonable accommodations for any part of the application and hiring process, please visit the Office for Equal Opportunity Compliance website for general information about requesting accommodations, as well as information about requesting accommodations specifically for applicants. You also can also contact the Office for Equal Opportunity Compliance at View phone number on click.appcast.io or View email address on click.appcast.io some assistance with the application process? Please call View phone number on click.appcast.io. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.EEO Statement:GU is an Equal Opportunity Employer. All qualified applicants are encouraged to apply, and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic protected by law*.*Benefits:Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.
- J-18808-Ljbffr Georgetown University
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Registrar Assistant and Customer Support Specialist in Brooklyn, NY vacancy
- ...University, we are looking for a Institutional Registrar ! Summary The Institutional Registrar is... ...information to the Academic department. Assists with honors list. Issue official... ...innovative ideas are welcomed and talent is supported. Our employees enjoy professional growth...SuggestedFull timeWork at officeLocal areaAfternoon shift
Northbridge University
Brooklyn, NY9 hours ago $22.49 - $24.86 per hour
...fill a part time, 20-hour per week vacancy as an Assistant Registrar. Job Summary/Objective: The Assistant Registrar supports the Registrar and Chief Deputy Registrar in... ...state election laws, with a focus on accuracy, customer service, and professionalism. Supervisory...SuggestedHourly payPart timeWork at officeLocal areaRemote workAfternoon shiftAlbemarle
Brooklyn, NY1 day ago- ...College Work Study Student for the Registrar Office. The role involves assisting at the reception desk, helping with day-to-day office tasks, and supporting staff in various projects. The position supports CCC’s standards of customer service and office excellence. The...SuggestedWork at office
- Eastern Kentucky University seeks a Student Worker to support the Office of the Registrar with clerical tasks, record maintenance, and form processing... ...include filing, scanning, and other office duties, plus assisting with graduation-related tasks such as Grad Fest and...SuggestedWork at office
- (Assistant or Associate) Registrar, Special Projects Job Category : Registration Requisition Number : ASSIS001768 Posted : August 17, 2026 Full... ...Associate - final title DOE) Registrar, Special Projects supports the care, documentation, and movement of artworks across...SuggestedPermanent employmentFull timeTemporary workWork experience placementWork at officeLocal area
- Georgetown University’s Office of the University Registrar (OUR) invites applications for a Registrar Assistant and Customer Support Specialist on campus. The role streamlines workflows, coordinates classroom scheduling, and analyzes ticket data to support process improvements...Work at office
- ...registration system. Perform quality control checks on registration data. Assist patients complete necessary registration. Keep work area clean,... ...experience. Keyboard skills accurate 30 wpm. Expertise in customer relations, telephone skills and computer applications....Work at officeFlexible hoursShift work
- ...Customer Support Specialist (Bike Expert) Upway is a fast-growing startup building the world's largest e-commerce site for e-bikes. We are rapidly expanding in our mission to make electric mobility more accessible and reduce waste. We are now hiring a Customer Support...Full timeImmediate start
- ...Position: Registrar Location: Long Island City, NY 11102 Shift: Mondays - 10a-6p, Tuesdays... ...areas; provides information to assist patient and/or visitors. • Is open and responsive... ...charts, addressograph plate and all supporting documents from patient treatment area. •...Flexible hoursShift work
HonorVet Technologies
Astoria, NY4 days ago $15.92 - $16.42 per hour
...The TJX Companies, Inc. is seeking a customer-focused Associate for Marshalls in Jersey City. In this role, you will deliver outstanding customer experiences while adhering to operational standards. The position involves maintaining a clean store and processing transactions...Hourly payFlexible hoursThe TJX Companies , Inc.
Jersey City, NJ3 days ago- CarePoint Health - - Responsibilities: Interview incoming patients or their representatives for all registration types (inpatients, outpatients, emergency room, pre-admission, and clinic patients); Ensure information collected is accurate and complete; Prepare registration...
CarePoint Health
Hoboken, NJ21 hours ago - ...team as a day shift, full time, Certified Cancer Registrar at INTEGRIS Health Cancer Institute in Oklahoma City... ...the extensive INTEGRIS Health network, financial assistance for continued education, 24/7 mental health support and more. Take the first step toward growing your...Full timeDay shift
INTEGRIS Health
Brooklyn, NY3 days ago - ...seeking a dedicated and organized Registrar to join our academic... ...academic departments to provide support for curriculum development and course scheduling. Assist in the development and implementation... ...Experience Preferred 2 years: Customer Service Equal Opportunity Employer...
Tulsa Welding School
Brooklyn, NY3 days ago $22.1 - $25.97 per hour
...Consultant consistently delivers a positive customer experience to all customers, utilizing... ...Follows instructions of supervisors and assists other team members in performing store... ...established business hours in order to support the FedEx Office business; regular attendance...Hourly payMinimum wageWork at officeLocal areaShift workFedEx Office and Print Services
Brooklyn, NY4 days ago$16.25 per hour
## Retail Customer Service Associate Part TimeApplylocations: Allentown, PA #0021time type... ...benefits package designed to support your health, well-being and future – both... ...superior member service, including greeting, assisting, and thanking all members in a prompt, friendly...Weekly payPart timeImmediate startFlexible hoursBJ's Wholesale Club
Brooklyn, NY3 days ago$55k
...city living. Utah’s communities are known for being engaged, supportive, and service-oriented, making it easy for newcomers to feel at... ...education, research, and professional impact. Position Summary The Registrar serves as the institutional steward of zoological records,...Summer workWork at officeAfternoon shiftEvolving Solution Services
Brooklyn, NY1 day ago- ...Macy's Inc. is hiring a Retail Customer Experience Associate for Stonecrest in Lithonia,... ...experiences and leveraging digital tools to assist customers and grow sales.... ...shoppers, managing floor readiness, and supporting loyalty programs while collaborating with...Full time
Bloomingdale's
Brooklyn, NY21 hours ago $65k - $72k
...College invites applications for a full-time registrar. The registrar provides leadership for... ...registration in collaboration with Assistant Registrars. Evaluate transfer credits, determining... ...who are struggling academically and to support the needs of students with documented...Full timeInternshipWork at officeRemote workWorldwideTrial periodCornell College
Brooklyn, NY4 days ago$65k - $75k
...Registrar AssociateBronx; Brooklyn; Manhattan; QueensThanks for your interest in Success... ...teachers, staff and faculty, advocates, and supporters alike. We are growing fast in New York... ...of Assessment Associate, Assessment Specialist, or RegistrarTakes ownership: does not...Success Academy™
Brooklyn, NY1 day ago- ...insurance carriers. Secures referrals to PCP or specialist if needed. Schedules patient... ...appropriately. Provides callers with exceptional customer service with telephone interactions.... .... Files appropriately in patient chart. Assists with chart preparation. Qualifications...
Norton Healthcare
Brooklyn, NY3 days ago $15 per hour
...University of Florida is seeking Federal Work Study student employees to support Office of the Registrar administrative functions on the Main Campus in Gainesville, FL. Responsibilities include customer service by email/phone/in person, data entry, scanning, filing, and...Work at office10 hours per weekUniversity of Florida
Brooklyn, NY21 hours ago$72k - $78k
...accommodation or an alternative application process. University Registrar Salary Staff Professional Non-Fac Crestview Hills, KY, US 30+... ...the transformation of academic records, systems, and services in support of student success. Reporting to the Associate Vice President...Thomas More
Brooklyn, NY21 hours ago$15 per hour
...Categories: Office/Administrative/Fiscal Support Department: 03030000 - EM-OFFICE OF REGISTRAR Classification Title: STU AST-... ..., including data management, customer service, and document... ...university record keeping functions. Assisting with other duties as assigned by...Work at office10 hours per weekUniversity of Florida
Brooklyn, NY21 hours ago- ...Services unit of Health Information Management. Customers served include HIM department, Cancer Program Manager, Cancer Registrars, Physicians, Physician offices,... ...difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether...Hourly payWork experience placementSeasonal workFlexible hoursShift work
United Health Services, Inc.
Brooklyn, NY2 days ago $22.1 - $25.97 per hour
...Consultant consistently delivers a positive customer experience to all customers, utilizing... ...Follows instructions of supervisors and assists other team members in performing store... ...established business hours in order to support the FedEx Office business; regular attendance...Hourly payMinimum wageWork at officeShift workFedEx
Brooklyn, NY21 hours ago$60.55k - $78.7k
...****@*****.*** Description Registrar Non-Classified - Full-time... ...into operational processes that support student success and... ...communication, conflict resolution and customer service skills, and advanced... ...for making complaints or assisting in discrimination investigations...Full timeWork at officeGoebel Fixture Company
Brooklyn, NY2 days ago- ...patient interaction matters and it starts with you! As a Patient Registrar, you'll play a key role in creating a smooth, welcoming... ...discharging, and transferring patients . Provide exceptional customer service while maintaining professionalism and confidentiality....Hourly payWork at officeShift work
Medical University of South Carolina
Brooklyn, NY10 hours ago - ...Queensborough Community College seeks a Provisional CUNY Office Assistant in the Library Department. Under supervision, you perform... ...with circulation using ALMA, assist with patron inquiries, and support daily library operations. The role requires strong organizational...Work at officeAfternoon shift
- International SOS Government Medical Services is seeking a Medical Office Clerk to support onsite healthcare operations in a military environment in San Antonio. You will handle appointment scheduling, medical records, front-desk duties, and essential administrative tasks...Work at office
$24 - $27 per hour
...Description Key Responsibilities Executive Support (VP of Sales & Marketing) Manage the VP’s... ...preparation, and communication support. Assist with onboarding new sales team members... ..., processes, and team workflows. Support customer follow up and management escalation as necessary...Full timeWork at officeFlexible hoursApplied Control
Brooklyn, NY1 day ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Registrar Assistant and Customer Support Specialist. Be the first to apply!
Related searches
- registrar Brooklyn, NY
- university registrar Brooklyn, NY
- ultrasound assistant Brooklyn, NY
- clinic assistant no experience Brooklyn, NY
- night assistant Brooklyn, NY
- field assistant Brooklyn, NY
- safety assistant Brooklyn, NY
- nutrition assistant Brooklyn, NY
- casting assistant Brooklyn, NY
- loan assistant Brooklyn, NY