Account Development Manager

Job Title

Delivery Account Manager Lead

Job Code

AA437 PR-Delivery Acct Mgr Lead

HR Title Group

Distribution and Production

Salary Grade

N20

FLSA Status

Non-Exempt

Approval Date

March 2026

Position Summary

Under general supervision, the Delivery Account Manager Lead provides frontline operational leadership and workflow coordination in support of customer delivery, replenishment, inventory control, and account activities. This working lead role performs the full scope of delivery and customer service duties while also ensuring daily work assignments are distributed effectively, quality and service standards are met, and newer team members receive training and on the job support. The Lead serves as the primary point-of-contact for operational questions, escalated customer concerns, schedule adjustments, and field level problem solving. This position coordinates daily job assignments, supports order processing, maintains inventory accuracy, replenishes product in customer facilities and vending machines, and facilitates communication between team members, customers, and supervisors. This position is also expected to model PRIDE values, support operational excellence, and promote positive customer relationships through proactive communication and performance oversight.

Typical Duties

1. Load and unload products into assigned vehicle in a safe, efficient, and organized manner, while maintaining a clean company vehicle. 2. Assign daily jobs to ensure schedule alignment with customer agreements while adjusting workloads based on staffing levels, operational priorities and customer needs. 3. Train and mentor new employees on delivery procedures, customer systems, inventory processes, and safety standards. 4. Responsible for understanding PRIDE's capabilities and recognizing customer needs and serving as a field level escalation resource for customer concerns. 5. Serve as the primary point of contact for Delivery Account Managers for daily operational questions, escalations, and problem solving. 6. Record and adjust inventory levels using customer software and minimizing exposure to excess and obsolete inventory. 7. Track and compile data and documents and provide operational feedback to management regarding trends, service gaps and training opportunities. 8. Conduct field level quality checks on inventory accuracy, vending replenishment, and delivery documentation. 9. Safely and efficiently operate delivery vehicle to transport products to designated locations. 10. Follow established routes and schedules by delivering products to customer sites in a safe, timely and professional manner. 11. Troubleshoot minor vending machine technical issues using guides to diagnose and fix issues. 12. Prepare and process outbound orders physically and systematically for delivery. 13. Performs other duties and special projects as assigned. Denotes Essential Job Function

Minimum Qualifications

Three or more years of experience in operations, including manufacturing, customer service, materials management, logistics, planning or similar; Demonstrated ability to mentor or support teammates in a lead, trainer or point of contact capacity; Must have a satisfactory driving record; Strong verbal and written communication skills using appropriate business English Demonstrated human relations skills to maintain effective working relationships with team; Ability to problem-solve, make decisions, and exercise sound judgment under changing conditions; Intermediate mathematical ability including addition, subtraction, multiplication, and division; Intermediate computer literacy including knowledge of word processing, spreadsheets, presentation software and Apple devices including ability to communicate with phone, text and email; Basic troubleshooting skills for vending equipment and technology; Demonstrated customer service, problem solving and common sense skills; Flexibility for schedule changes, non-traditional work hours, and varying work durations.

Education Requirements

High School Diploma or GED

Certificates or Licenses Required

The following licenses or certificates may be required depending on local, state and/or contract requirements: Valid Driver's License

Physical Requirements

Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance: Maneuvering in and around the warehouse Bending and stooping Lifting and moving boxes weighing up to 35 pounds Pulling or pushing up to 75 pounds May require use of a pallet jack and boxed truck Viewing Computer screen Operate technology both at home and in field Operating delivery vehicles and climbing in and out of vehicle

Work Environment

Work is performed in a warehouse or distribution environment with forklifts, material handling, and production equipment, as well as in a vehicle while driving. May be exposed to noise from equipment and depending on external weather conditions, exposure to heat, cold, wind, and rain. This position requires non-traditional hours.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor's instructions and to perform the tasks requested by their supervisors.

At PRIDE, we make a difference in the lives of many, one job at a time.

How to Apply

Ready to make an impact? Join an organization where business meets purpose, and every role contributes to a greater mission. Apply today at PRIDE Careers and be part of something meaningful.

Learn more about who we are and what we stand for.

PRIDE Industries is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other characteristic protected by law.

Thank you for considering a career with uswe look forward to connecting with you!