Claims Team Lead

Role Description

As a Claims team leader at Reserv, you will be responsible for a team of claims professionals managing claims in your experienced line of business. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. The high-performing team you will manage will service several clients as part of our Core Team. You will maintain high quality standards, and compliance with regulatory, internal, and external contractual SLAs. This position requires exceptional leadership skills, and a foundational understanding of claims with experience handling and managing a team of individuals.

Qualifications

• Highly motivated and growth-oriented
• Subject matter expert in commercial claims, including coverage and litigation
• Tech-oriented with proven results leveraging technology and analytics
• Passionate claims professional who cares about their team and customer experience
• Empathetic leader promoting the ‘Reserv Way’ and values
• Sense of urgency without working at all hours
• Creative in challenging existing assumptions and leveraging technology
• Curious and decisive in making informed decisions
• Problem solver focused on operational workings while keeping the big picture in mind
• Anti-status quo, taking action to improve processes
• Communicative and comfortable with phone communications throughout the claims process
• Possesses a sense of humour

Requirements

• Chartered Institute Qualifications minimum of DIP CII or equivalent
• 10+ years in insurance claims management experience in multiple lines of business
• 5+ years of management experience, preferably in a remote environment
• Comfortable with technology to evolve claims systems and processes
• Demonstrated commitment to quality, accuracy, and attention to detail
• Integrity, ethics, and accountability in handling confidential information

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy for employee well-being
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate work-life balance
• Apple laptop, large second monitor, and other quality-of-life equipment
• Listen to your feedback to enhance the adjuster role
• Work toward reducing administrative work from the adjuster role
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment