Support Services Technician

Academic Support Services TechnicianProvides a high level of support services in the Learning Commons including the Testing Center, Tutoring Services, Library, Media Services, and TLC/Open Lab.Duties and responsibilities include, but are not limited to:Administers College tests such as placement and student makeup exams both on campus and off-site as needed.Administers other institutional exams such as credit by exams (i.e. CLEP).Inputs placement scores into Banner.Schedules tutoring, testing, and proctoring appointments.Provides support for library circulation desk functions, including the safe-keeping and repository of library reserves and other materials, OhioLINK orders, and maintains site library holdings.Participates in the efficient and accurate operation of the Learning Commons processes, procedures and equipment.Maintains accurate and complete records of the Learning Commons.Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction.Monitors patrons, provides routine information, and directs callers/visitors to appropriate personnel and/or departments for assistance.Assists with college-wide user logon support and print management.Acts as the initial point of contact and support in the response and troubleshooting for hardware and software problems.Responds to faculty and staff needs for operational issues and assistance with operating equipment.Provides technical assistance for special events: planning, set up, running, troubleshooting, and teardown.Provides support for Media Services including equipment reservations, checkouts, inventory, and service tickets.Performs campus repairs, preventative maintenance and functionality testing of ATCs, computer labs, and all classroom equipment.Provides training workshops to students, faculty, and staff on the varying technologies at the site.Functionally supervises work study employees within the business unit.Performs other related duties within the job grade and job classification as assigned.Required QualificationsHigh school degree or GEDMinimum of 3 years' work experience in an office setting, performing customer service or desktop support functionsKnowledge, Skills, and AbilitiesIntermediate keyboarding, grammar, math, and Microsoft Suite skills.Excellent written, verbal, and interpersonal communication skills.Demonstrated record of customer service with internal and external customers, in varied settings (in person, online, and over the telephone).High degree of accuracy and attention to detail.Demonstrated ability to handle multiple tasks/responsibilities and prioritize work.Sensitivity to respond appropriately to the needs of students and the community.CompetenciesService FocusAdaptabilityQuality of WorkCommunicationCollaborationContinuous ImprovementTime UtilizationThis is a Part-Time (1199/SEIU) Bargaining Unit Position, Grade 07. Part-Time (1199/SEIU) bargaining unit employees at Cuyahoga Community College will be considered first for vacant positions.Target Hiring Rate: Minimum salary $20.02/hrSpecial Note: If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure.Equal Opportunity Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.