Quality Assurance Specialist

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Quality Assurance Specialist within PNC's C&IB organization, you will be based in Dallas, TX or Pittsburgh, PA or Charlotte, NC

Role Summary

The Quality Assurance Specialist is an early career to develop individual contributor responsible for supporting automation-first quality engineering across application delivery. This role builds foundational capability in test design, execution, defect analysis, and service-level validation while helping teams validate changes earlier and more consistently within modern delivery practices.

Key Responsibilities

• Design, develop, and execute functional and integration test cases aligned to requirements and user journeys.

• Contribute to test automation under guidance using approved frameworks, tools, and coding practices.

• Participate in sprint activities including planning, backlog refinement, execution, and defect triage.

• Log defects with clear reproduction steps, evidence, and impact context.

• Support API, service, and workflow validation across assigned applications.

• Assist with test data setup and execution environment readiness as needed.

• Collaborate with developers to improve testability and early validation.

Reporting Line & Scope

This role typically reports to a QE Lead, QE Manager, or engineering leader and supports delivery teams through feature-level validation, automation contribution, and disciplined defect management. The scope is focused on assigned applications, services, and integrations within an agile delivery model.

Success Measures

• Timely and accurate execution of assigned validation activities.

• Clear, actionable, and well-documented defect reporting.

• Steady contribution to automated test coverage and execution reliability.

• Earlier detection of defects that reduces downstream rework.

Qualifications

• Typically,1-5 years of experience in Quality Engineering, SDET, or Software Engineering.

• Foundational knowledge of automation, scripting, and test execution practices.

• Familiarity with Agile delivery, SDLC concepts, and defect lifecycle management.

• Ability to work collaboratively in a fast-paced engineering environment.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Participates in the quality assurance process; follows procedures to ensure that all software products and components meet company standards and client requirements.

• Performs code inspections, walk-throughs, design, and test-readiness reviews.

• Reviews software and project documentation for completeness and adherence to standards.

• Works on problem resolutions and reports progress to management. Plans, executes, and summarizes reliability and validation test cases; interfaces with developers on test results.

• Assists in audits and reviews. Writes and executes test plans and cases for testing of software.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Analytical Thinking, Automation, Controls Testing, Corporate Governance, Quality Assurance (QA), Quality Support, Software Testing, Test Case Development, Usability Testing

Competencies

Accuracy and Attention to Detail, Analytical Thinking, Influencing, Process Management, Products and Services, Software Development Life Cycle, Software Quality Assurance And Testing, Technical Documentation Management

Work Experience

Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call View phone number on click.appcast.io and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice ( to gain understanding of how PNC may use or disclose your personal information in our hiring practices.