Customer Service Representative - State Farm Agent Team Member

We're Hiring!

We are an established, growth-oriented agency with a team of highly motivated individuals. If you want to work in an environment that is fun, challenging, and rewarding, then Kathy Scott - State Farm Agent may be the right fit for you!

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• We help customers with their insurance and financial services needs, including Auto Insurance, Life Insurance, Retirement Planning, College Planning, and Health Insurance.
• Our office is located in Jacksonville, FL.
• I have been a State Farm agent since 2002.
• I am a second generation State Farm agent.
• Our agency has received awards including: Chairman's Circle, Ambassador Travel, Legion of Honor, Senior Vice President's Club, National Quality Award, and Silver Scroll
• Additional languages spoken: Spanish

Benefits

401(k) matching, Company parties, Opportunity for advancement, Signing bonus, Wellness resources, 401(k), Bonus based on performance, Competitive salary, Paid time off, Training & development

Role Description

As a Customer care team member with Kathy Scott Insurance Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual (English/Spanish) skills are a plus

Compensation: $45,000.00 - $60,000.00 per year

We Look Forward To Speaking With You!

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.