Assistant Program Manager

Assistant Program Manager

Assistant Residential Manager

Department: Residential Services

Reports To: Residential Manager

FLSA Status: Non-Exempt

Starting Pay: $24.00 per hour

Work Schedule: Full-Time (40 hours per week)

Primary Work Locations: Canterbury, CT and Brooklyn, CT

Position Summary

The Assistant Residential Manager is responsible for supporting the Residential Managers in the daily operations of two DDS-licensed residential group homes located in Canterbury and Brooklyn, Connecticut. This leadership position is shared between both homes and focuses on ensuring quality services, staff support, regulatory compliance, and a safe, person-centered environment for the individuals served. The Assistant Residential Manager serves as a working supervisor by providing leadership to Direct Support Professionals, promoting teamwork and accountability, ensuring documentation and program standards are met, and assisting with the day-to-day operation of each residence.

Essential Functions

Leadership & Staff Development

Provide daily leadership, guidance, and support to Direct Support Professionals.

Assist with staff scheduling and help ensure adequate staffing coverage.

Coach, mentor, and train staff on agency policies, person-centered practices, and DDS requirements.

Conduct observations and provide constructive feedback to staff.

Assist with interviewing, onboarding, and orientation of new employees.

Promote a positive, respectful, and team-oriented work environment.

Residential Operations

Assist Residential Managers with the overall operation of both group homes.

Ensure homes remain clean, organized, safe, and welcoming.

Conduct routine inspections of each home to identify maintenance, safety, and compliance concerns.

Monitor inventory of household supplies and coordinate purchasing as needed.

Assist in implementing emergency preparedness procedures and safety protocols.

Participate in the manager on-call rotation as assigned.

Quality Assurance & Compliance

Ensure compliance with Connecticut DDS regulations, agency policies, licensing standards, and accreditation requirements.

Review documentation for accuracy, completeness, and timeliness.

Assist with internal audits, licensing visits, and quality improvement initiatives.

Monitor implementation of Individual Support Plans (ISPs), Behavior Support Plans (BSPs), and other person-specific plans.

Ensure required reports and documentation are completed within established timelines.

Individual Supports

Promote independence, dignity, choice, and community inclusion for all individuals served.

Model person-centered support and positive behavioral practices.

Support individuals in recreational, vocational, educational, and community activities.

Advocate for individual rights while ensuring health and safety.

Foster meaningful relationships with families, guardians, case managers, and interdisciplinary team members.

Communication

Maintain regular communication with Residential Managers regarding staffing, operations, incidents, and program needs.

Participate in staff meetings, leadership meetings, and required trainings.

Communicate professionally with DDS representatives, families, guardians, and community partners.

Benefits

Starting Pay: $24.00 per hour

401(k)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Training

Opportunities for Career Advancement

Why Join Turning Leaf Agency?

This unique leadership opportunity allows you to make an impact across two residential homes, helping develop staff, strengthen operations, and improve the quality of services for the individuals we support. If you are a motivated leader who enjoys coaching others, solving problems, and making a difference every day, we encourage you to apply and become part of the Turning Leaf Agency leadership team.

Position Requirements - Qualifications

Required

High School Diploma or GED.

Minimum of two (2) years of experience working with individuals with intellectual and developmental disabilities.

Previous leadership, supervisory, or senior Direct Support Professional experience preferred.

Strong organizational, communication, and interpersonal skills.

Ability to prioritize multiple responsibilities and solve problems effectively.

Valid Connecticut driver's license with an acceptable driving record.

Reliable transportation to travel between the Canterbury and Brooklyn residential homes.

Ability to successfully complete all required background checks.

Preferred

Associate's or Bachelor's Degree in Human Services, Psychology, Social Work, or a related field.

Knowledge of Connecticut DDS regulations and residential operations.

Experience supervising residential staff.

Physical Requirements

Ability to lift, transfer, or assist individuals weighing up to 50 pounds.

Ability to stand, walk, bend, stoop, reach, and perform physical activities throughout the workday.

Ability to respond appropriately during emergency situations.

Ability to work flexible hours, including evenings, weekends, holidays, and occasional on-call responsibilities.

Full-Time/Part-Time - Full-Time

EOE Statement - We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.