Change Management Lead

Job Description:
We are looking for an experienced Change Management Lead to drive end-to-end change management across complex, fast-moving programs. This role sits at the intersection of communications, marketing, training, and stakeholder management - owning the "people side" of change to ensure that programs are not just delivered, but successfully adopted by leadership and teams across the organization.
The ideal candidate has a proven track record of managing change on large-scale, dynamic initiatives where requirements, timelines, and stakeholders are constantly evolving, and knows how to bring structure, clarity, and buy-in to ambiguous situations.

What You'll Do:

• Design and execute comprehensive change management strategies for complex, multi-stakeholder programs.
• Drive communications and marketing efforts to support program rollout, including websites, newsletters, FAQs, and other adoption collateral.
• Develop and deliver training and enablement plans to support smooth adoption of new tools, processes, or systems.
• Partner closely with program/project leads to align on goals, timelines, and key milestones.
• Build and manage stakeholder alignment plans across leadership, cross-functional teams, and end users.
• Proactively set and manage expectations with stakeholders to minimize resistance and surprises.
• Identify change risks and resistance points early, and develop mitigation strategies.
• Define and track adoption metrics, gathering feedback to continuously improve change approaches.
• Create executive-ready communications and updates to keep leadership informed and engaged.
• Act as a trusted advisor to program leadership on change readiness and organizational impact.

Qualifications:

• 10+ years of experience in change management, organizational change, or a related field.
• Demonstrated experience leading change management on large, complex, and dynamic programs (not just standard rollouts).
• Strong background in stakeholder management, including engaging and influencing senior leadership.
• Hands-on experience with communications and marketing deliverables (e.g., websites, campaigns, internal comms).
• Experience designing and delivering training/enablement programs.
• Excellent written and verbal communication skills, with the ability to tailor messaging to different audience.
• Strong program/project management instincts - comfortable operating in ambiguity and adjusting plans as programs evolve.
• Proven ability to drive adoption and measure success through clear metrics.
• Bachelor's degree or equivalent practical experience.

Nice to Have:

• Change management certification (e.g., Prosci, CCMP).
• Experience in tech, enterprise software, or similarly fast-paced industries.
• Experience supporting global or cross-regional program rollouts.
  
  
  BayOne is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.
  This job posting represents the general duties and requirements necessary to perform this position and is not an exhaustive statement of all responsibilities, duties, and skills required. Management reserves the right to revise or alter this job description.