Principal Consultant - Digital Transformation

Job Description

Job Description

Principal Consultants at Torq lead complex digital transformation work for clients navigating high-stakes business and technology change. This role is for experienced consulting leaders who can shape direction, build trust with senior stakeholders, and turn strategic priorities into practical execution. 

We're looking for Principal Consultants who can lead major components of enterprise transformation initiatives, guide cross-functional teams, and help clients make clear decisions in complex environments. From advisory engagements to digital transformation efforts, our team helps organizations translate ambitious goals into measurable progress. 

In this role, you'll operate at the intersection of strategy, delivery, and client leadership. You'll shape the path forward, manage senior stakeholder relationships, guide delivery teams, identify risks before they become issues, and keep complex initiatives connected to business value. 

We're seeking Principal Consultants who can lead through ambiguity, elevate teams, build trust with client leaders, and create value across the full project lifecycle. 

What You Could Be Doing: 

While every project we work on is different, and every role unique, below is a high-level overview of some of the responsibilities/hats you may wear while in our Transform practice: 

• Lead multiple workstreams or full engagement components across complex digital transformation, technology delivery, business operations, or enterprise program initiatives. 
• Partner with client leaders across business, product, technology, operations, finance, and executive teams to define priorities, align initiatives, and drive measurable outcomes. 
• Translate strategic goals into practical execution plans, including roadmaps, operating models, governance structures, decision frameworks, and implementation plans. 
• Provide delivery leadership across multiple workstreams, ensuring teams understand priorities, risks, dependencies, timelines, and expected outcomes. 
• Facilitate executive conversations, steering committee discussions, workshops, and cross-functional working sessions that drive alignment and decision-making. 
• Identify risks, tradeoffs, dependencies, and organizational barriers across complex initiatives, then recommend practical solutions. 
• Develop executive-ready materials, narratives, dashboards, decision documents, and recommendations that help clients understand progress and take action. 
• Coach and guide consultants and senior consultants by setting direction, reviewing deliverables, providing feedback, and raising the overall quality of team output. 
• Serve as a trusted client partner by understanding business needs, anticipating challenges, and helping stakeholders navigate complexity. 
• Lead business development efforts by identifying client needs, shaping solution ideas, contributing to proposals, and participating in sales conversations or presentations. 
• Collaborate with other Torq practices and experts to develop feasible, high-value solutions for clients. 

What You Bring to the Table: 

When you join Torq, you're a consultant first. That means bringing structure to ambiguity, building trust with clients, and helping teams move from strategy to execution. At the Principal Consultant level, we expect you to do that at a broader scale, with stronger leadership, sharper judgment, and greater accountability for client and team outcomes. 

You do not need to be the deepest technical expert in the room, but you should be able to understand business and technology tradeoffs, guide conversations across disciplines, and help clients make practical decisions. You should also be comfortable leading teams, managing senior stakeholders, and shaping work in a way that creates lasting value. 

Core Consulting Strengths 

• Ideally 7+ years of experience in consulting, technology transformation, digital delivery, business operations, product, program delivery, or a similar client-facing environment. 
• Strong problem-solving skills with the ability to structure ambiguous challenges, identify root causes, and develop practical recommendations. 
• Excellent executive communication skills, including the ability to translate complex technical, operational, or organizational topics into clear business narratives. 
• Proven ability to build trusted relationships across business, product, technology, operations, and executive teams. 
• Experience leading major workstreams, engagement components, or cross-functional initiatives with multiple stakeholders and dependencies. 
• Strong organizational leadership, including the ability to manage priorities, timelines, deliverables, risks, and teams across complex initiatives. 
• Ability to operate independently, make sound decisions, and know when to escalate, involve others, or shift direction. 
• Comfortable operating in fast-paced environments where priorities, stakeholders, and requirements evolve. 
• High self-awareness, openness to feedback, and a strong sense of ownership for client outcomes, team performance, and delivery quality. 

Business and Technology Fluency 

• Experience working with technical teams, business stakeholders, or cross-functional groups to clarify needs, evaluate tradeoffs, and drive alignment. 
• Familiarity with software delivery, digital transformation, enterprise platforms, cloud, CRM, ERP, data, analytics, or related technology initiatives. 
• Ability to understand system impacts, dependencies, risks, delivery constraints, and business implications without needing to be the deepest technical expert in the room. 
• Experience working in Agile, Scaled Agile, hybrid delivery, or similar collaborative environments. 
• Ability to connect business objectives to technology delivery, operating model changes, process improvements, adoption needs, and measurable outcomes. 
• Comfortable identifying where a project may be misaligned across business priorities, technology constraints, stakeholder expectations, delivery realities, or organizational readiness. 
• Ability to guide clients through tradeoff discussions and help teams make decisions that balance value, feasibility, timing, and risk. 

Execution and Client Impact 

• Ability to translate complex information into clear plans, recommendations, materials, and narratives that support decision-making. 
• Experience creating executive-ready deliverables such as status reports, decision documents, roadmaps, dashboards, steering committee materials, implementation plans, or operating models. 
• Ability to identify risks, dependencies, open questions, and opportunities for improvement across complex initiatives. 
• Comfortable measuring progress and outcomes through KPIs, metrics, and other indicators of business value. 
• Proven ability to lead teams, coordinate stakeholders, and keep work moving without needing every step defined in advance. 
• Ability to bring practical solutions to client challenges rather than simply identifying problems. 
• Comfortable communicating status, risks, decisions, and recommendations to both client leadership and internal Torq leadership. 
• Ability to maintain delivery quality across multiple moving parts, ensuring the team is focused on the right work and producing usable outcomes. 

Leadership and Team Impact 

At the Principal Consultant level, strong individual delivery is assumed. We're looking for people who can lead others, raise standards, and make complex work easier for the team and client to navigate. 

• Ability to lead consultants and senior consultants through clear direction, thoughtful delegation, feedback, context-setting, and work review. 
• Comfortable setting high but realistic standards for quality, communication, problem-solving, and follow-through. 
• Ability to stay composed under pressure and help teams remain focused during complex, fast-moving, or high-stakes situations. 
• Strong team orientation, including a willingness to coach others, share knowledge, and contribute to a positive team environment. 
• Ability to adapt when priorities change, timelines shift, stakeholder expectations evolve, or client needs become more complex. 
• Sound judgment when making decisions, escalating issues, resolving conflicts, and balancing client needs, team dynamics, delivery risks, and Torq's standards. 
• Ability to create trust with clients and teammates through reliability, professionalism, candor, and follow-through. 
• Ability to model strong consulting behaviors and help others understand what good looks like. 

Business Development and Relationship Growth 

Principal Consultants at Torq are not expected to be salespeople first. But they are expected to build trusted client relationships, recognize where Torq can add value, and help turn strong delivery into future opportunity. 

• Ability to identify client pain points, future needs, new initiatives, renewal opportunities, or areas where Torq can provide additional support. 
• Comfortable building relationships with stakeholders beyond the immediate project team, including senior leaders and decision-makers. 
• Ability to contribute to proposals, sales conversations, solutioning discussions, client presentations, and account growth strategies. 
• Strong client presence, including the ability to build credibility through delivery, communication, judgment, and genuine partnership. 
• Ability to share relevant examples, success stories, or lessons learned in a way that helps clients understand potential value. 
• Comfortable collaborating with other Torq experts to shape practical, feasible solutions for clients. 
• Ability to balance relationship-building with delivery accountability, ensuring clients see Torq as a partner that solves real problems rather than simply fills roles. 

Bonus Experience 

• Experience with tools such as Jira, Confluence, Microsoft Project, Asana, Trello, Excel, PowerPoint, Teams, Slack, SharePoint, or Zoom. 
• Experience supporting proposals, client presentations, sales conversations, account planning, or business development efforts. 
• Experience with launch planning, change management, process improvement, UAT, release readiness, or operational transformation. 
• Experience leading workshops, executive meetings, steering committees, stakeholder interviews, or cross-functional planning sessions. 
• Experience mentoring consultants, reviewing deliverables, managing team performance, or helping build consulting capability. 
• Experience working across multiple practices, functions, or client teams to solve complex business and technology problems. 
• Experience shaping delivery approaches, governance models, operating routines, or transformation roadmaps. 

Additional Strengths That Can Help You Stand Out 

Every consultant brings a unique mix of experiences, and we do not expect any one person to check every box! In our Transform practice, we value people who can turn complex ideas into practical, usable outcomes. 

For a Principal Consultant, we especially value people who can create clarity at the engagement level, lead teams through ambiguity, build trust with senior client stakeholders, and help Torq expand its impact through strong delivery and thoughtful relationship-building. 

• Consulting or industry experience in any of the following industries can be valuable: Insurance, Airline, or Automotive industries. 

Benefits and Other Fun Stuff:

We ask our consultants to be superstars, so we treat them like it. Even better, our perks are designed for employees by our employees. We do this because we believe in delivering a compelling benefits package that puts you at the heart of our rewards.  

• Competitive Salary – your ban