General Manager

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Employee discounts
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Wellness resources

Build Something Meaningful.

Leadership isn't about managing schedules.

It's about building people, creating culture, and helping a business grow.

At The NOW Massage, we're looking for a General Manager who enjoys building high-performing teams, delivering exceptional guest experiences, and creating operational excellence. If you thrive on developing people, solving problems, and making a meaningful impact, we'd love to meet you.

About the Opportunity

You'll work directly with ownership to help strengthen and grow two boutique wellness locations by building teams, improving operations, developing future leaders, and creating an exceptional experience for every guest.

This isn't a role where you'll simply maintain what's already built. We're looking for someone who enjoys creating structure, developing people, and elevating performance while helping shape the next chapter of our business.

What You'll Do

Lead, coach, and develop a high-performing team

Recruit, hire, and retain exceptional talent

Drive membership growth and deliver an outstanding guest experience

Improve operational consistency, accountability, and business performance

Mentor future leaders and build a positive team culture

Partner with ownership to continually improve the business

Who You Are

You lead with humility, integrity, and accountability.

You enjoy coaching people more than managing them.

You stay calm under pressure and solve problems proactively.

You believe culture and performance go hand in hand.

You hold high standards while genuinely caring about your team.

Experience We're Looking For

Leadership experience in hospitality, boutique hotels, wellness, luxury retail, fitness, restaurants, or other guest-focused businesses is highly valued.

Spa experience is a plus, but exceptional leadership, operational excellence, people development, and a passion for delivering remarkable guest experiences matter even more.

Our Leadership Philosophy

We believe the best businesses are built by leaders who are willing to roll up their sleeves, support their teams, hold high standards, and continuously learn.

Ownership is actively involved and believes in transparency, partnership, and developing leaders. You'll have the opportunity to make a meaningful impact while helping shape the future of our business.

This Role May Not Be Right For You If...

You're looking for a position where someone else solves every problem.

You avoid difficult conversations or accountability.

You're comfortable maintaining the status quo instead of improving it.

You prefer simply managing people instead of developing them.

Compensation & Benefits

Competitive base salary

Performance bonus opportunities

Paid Time Off

Professional development and leadership growth

Opportunity to grow with one of the fastest-growing wellness brands in the country

Why We Do What We Do

Every day, guests walk through our doors carrying stress, anxiety, physical discomfort, and the weight of everyday life.

Our teams have the privilege of helping them leave feeling better than when they arrived.

That experience doesn't happen by accident.

It happens because great leaders build great teams.

If you've read this far, there's a good chance you're the type of leader we're looking for.

We'd love to hear your story.