Clinical Case Manager - MAJICIntake

Description

JOB SUMMARY

Under the leadership and supervision of OTOPs Intake & Counseling Services Director the Clinical Case Manager- MAJIC/Intake will play a key role in providing patients with culturally responsive trauma-informed person-centered counseling services assessments and case management support. The incumbents caseload will primarily consist of recent intakes at Ward 93 and justice-involved patients part of OTOPs MAJIC Program (MOUD Accessible Justice Involved Care Program). Involves the clinical expertise coordination and advocacy to assist patients and their professional and natural supports to cope successfully with the complexity of the legal and health care system. Performs assessments and utilizes evidence-based models of care including but not limited to CBT solution-focused therapy motivational interviewing relapse prevention planning and case management. May support identification implementation and monitoring of contingency management or motivational incentives based on participant identified goals.

Primary goals are to increase access to MOUD services support patient progress towards goals improve linkage to reduce overdose risk and optimize care and outcomes. Acts as a communication liaison to understand the patients individual clinical needs desires and concerns. Guides the patient providers and supports to a broad range of services amenities and information to promote healing and ensure satisfaction with the patient care experience.

The UCSF Department of Psychiatry at Zuckerberg San Francisco General Hospital and Trauma Center (ZSFG) is dedicated to providing culturally competent services to the diverse patient population we serve. Providing a range of clinical services informed by evidence-based practices the Department of Psychiatry provides care to thousands of patients each year. The Division of Substance Use and Addiction Medicine (DSAAM) provides multi-disciplinary consultation and treatment for patients with substance use disorders at ZSFG. DSAAM provides medications for opioid use disorder and comprehensive counseling services through the Opiate Treatment Outpatient Program (OTOP) at Ward 93 the Bayview Van site and San Francisco County Jail (SFCJ).

DUTIES & ESSENTIAL JOB FUNCTIONS

Key Responsibilities

List key functions and the estimated percentage of time spent performing each of the responsibilities. Indicate which responsibilities are considered Essential to the successful performance of the job as defined by the EEOC: Essential functions are the basic job duties that an employee must be able to perform. You should carefully examine each job to determine which functions or tasks are essential to performance.

Example :

25% Essential Performs basic design development modification and debugging of software. Evaluates basic software for functional areas. Analyzes existing software or works to formulate logic for basic systems prepares basic specifications and performs coding.

Identify the functions or tasks that employees in the job perform. The essential functions should state the purpose of the work and the results to be accomplished rather than how the function is performed. Of the tasks listed what percentage of time is devoted to each The more time employees spend on a function the more likely it is that the function is essential. Generally include those functions that account for 10% or more of the work i.e. key items that contribute significantly to the achievement of the job. The functions should add up to 100%.

LIVING PRIDE STANDARDS

Please list:

Education Licenses and Certifications:

List Education Licenses and Certifications a candidate must possess or meet to be considered for the position. You may also select any of these attributes as being preferred. These will be included in the job posting/advertisement and will be used to screen applicants.

Education Req / Pref

Req

Licenses Req / Pref

REQ

Certifications Req / Pref

Req

Service Excellence

• Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Centers values: Professionalism Respect Integrity Diversity and Excellenceand provide guidance on how we communicate with patients visitors faculty staff and students virtually everyone every day and with every encounter. These standards include but are not limited to: personal appearance acknowledging and greeting all patients and families introductions using AIDET managing up service recovery managing delays and expectations phone standards electronic communication team work cultural sensitivity and competency.

• Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues and uses personal experiences to model and teach Living PRIDE standards.

• Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices

• Demonstrates an understanding of and adheres to privacy confidentiality and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.

• Demonstrates an understanding of and adheres to safety and infection control policies and procedures.

• Assumes accountability for improving quality metricsassociated with department/unitand meeting organizational/departmental targets.

Work Environment

• Keeps working areas neat orderly and clutter-free including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.

• Picks up and disposes of any litter found throughout entire facility.

• Posts flyers and posters in designated areas only; does not post on walls doors or windows.

• Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.

• Protects the physical environment and equipment from damage and theft.

OTHER FUNCTIONS AND RESPONSIBILITIES

Duties listed in this section are not essential or intrinsic to the job but are performed at times.

Included in this section should be a general statement such as. Perform other duties as assigned.

This phrase allows the supervisor to assign sporadic or one-time tasks as needed.

Please list:

• Performs other duties as assigned.

POPULATIONS SERVED

Employees who routinely provide direct patient care require a statement concerning Populations Served Competencies. Typically a statement such as Demonstrated ability to provide appropriate care based on the needs of a specific individual including the patients age. is sufficient. Select from the following patient age categories.

Infant

Child

Adolescent

Adult

Geriatric

MEDICATION ACCESS AND STORAGE

The Medication and Auxiliary Staff Competency must be successfully completed for Level I Level II or Level III staff PRIOR to performing duties requiring medication access (including access transport and/or stocking activities OR access to medication storage areas for cleaning).

Instructions : After employee successfully completes the level-appropriate competency please check the corresponding box below. Obtain the employees and managers signatures to attest that the competency was completed and send the signed job description to HR for the employees personnel file.

Level 1 As a part of his/her daily activities employees may have access to medication storage areas for cleaning only. These activities must be in compliance with the Medications and Auxiliary Staff competency for Level 1.

Level 2: As part of his/her daily activities employee may access and transport medications. These activities must be in compliance with the Medications and Auxiliary Staff competency for Level 2

Level 3: As part of his/her daily activities employee may access transport and stock medications. These activities must be in compliance with the Medications and Auxiliary Staff competency for Level 3.

Required Experience:

Manager