Office Manager/Operations Coordinator

Job Description

Job Description

Family Business | Generac Generator Dealer

We are a growing small business and authorized Generac generator dealer looking for an experienced, organized, and dependable Office Manager to oversee the day-to-day operations of our office and keep our installation, service, and sales teams running smoothly.

This is a hands-on position for someone who enjoys staying busy, solving problems, communicating with customers and technicians, and keeping many moving pieces organized. The ideal candidate is detail-oriented, takes ownership of their work, and can confidently prioritize tasks in a fast-paced environment.

Responsibilities

Office Operations

• Manage the day-to-day operations of a small office and support a team of office staff and field technicians.
• Coordinate communication between customers, technicians, sales staff, and management.
• Maintain accurate customer records and keep the company customer database up to date.
• Monitor incoming calls, emails, customer requests, and follow-ups.
• Create and maintain organized office procedures and documentation.

Scheduling & Coordination

• Schedule generator installations and coordinate schedules with customers, technicians, plumbers etc.
• Schedule sales appointments and service calls.
• Coordinate technician schedules and communicate changes or updates.
• Follow up with customers regarding appointments, installations, and service needs.
• Help ensure jobs move efficiently from the sales process through installation and ongoing service.

Permits & Installation Administration

• Process and track permits required for generator installations.
• Monitor permit status and follow up as needed to keep installations moving forward.
• Maintain accurate records for permits, installations, and related documentation.

Generac Administration

• Process and submit warranty claims to Generac.
• Manage monitoring services and related customer information.
• Maintain accurate documentation and follow up on outstanding warranty or service issues.
• Work with Generac as needed to resolve administrative and warranty-related matters.
• Placing orders for generator parts, batteries, oil, warranties, etc. 

Costco & Home Depot Programs

• Help sales team manage administrative dashboards and customer/job information associated with Costco and Home Depot programs.
• Ensure information is entered accurately, deadlines are met and payments are processed in a timely manner.

What We're Looking For

• Previous office management, administrative, scheduling, or operations experience. 3+ years minimum.
• Excellent organizational and time-management skills.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities and deadlines at the same time.
• Excellent communication and customer service skills.
• Comfortable communicating with customers, technicians, sales staff, vendors, sub-contractors, and manufacturers.
• Strong computer skills and the ability to learn new software and online systems quickly.
• Ability to work independently, take initiative, and follow tasks through to completion.
• Professional, dependable, and able to remain calm when things get busy.
• Experience with scheduling, permits, service businesses, construction, generators, HVAC, electrical, or another field-service industry is a plus.

The Right Person

The ideal candidate is someone who takes ownership. You don't need to be told about every detail—you notice what needs to be done, keep things organized, follow up when necessary, and make sure nothing falls through the cracks.

Because we are a family business, this position is an important part of our operation. You will have a direct impact on our customers' experience and on keeping our technicians, installations, sales, and service departments organized and productive.

Why Join Us?

• Work with a local, growing family business. We are one of Long Islands best Generac dealer.
• Be an important part of a close-knit team.
• Variety in your day-to-day responsibilities— no two days are exactly alike.
• Opportunity to take ownership of the office and help improve our processes.
• Work directly with customers, technicians, management, Generac, Costco, and Home Depot.

 

Compensation: $65,000-$80,000 depending on experience

Schedule: Full Time, Monday-Friday, 9:00AM-5:00PM

Benefits : medical insurance, dental & vision insurance options, retirement/401k, life insurance and paid time off

 

To apply, please submit your resume and a brief description of your relevant experience.

\nCompany Description

Established in 1979, we have specialized in generator installations since our beginning. We maintain our offices and warehouse in Kings Park, N.Y. where we have a 2400 square foot building. Family owned and operated.

Company Description

Established in 1979, we have specialized in generator installations since our beginning. We maintain our offices and warehouse in Kings Park, N.Y. where we have a 2400 square foot building. Family owned and operated.