Amazon Connect Solution Architect
Artech Information Systems LLC
Amazon Connect Solution Architect
We are seeking an experienced Amazon Connect Solution Architect to lead the design, architecture, and implementation of cloud-based contact center solutions using Amazon Connect and AWS services. The ideal candidate will define solution architecture, integration strategies, migration roadmaps, and best practices for delivering scalable, secure, and customer-centric contact center platforms.
Key Responsibilities:
- Architect and design enterprise-grade Amazon Connect solutions for voice, chat, IVR, and omnichannel customer engagement.
- Define contact center modernization and cloud migration strategies.
- Design integrations with CRM, customer data platforms, workforce management, and enterprise applications.
- Develop architecture for conversational AI, virtual assistants, voice bots, and self-service solutions.
- Establish security, compliance, resiliency, and operational standards for contact center platforms.
- Provide technical leadership, solution governance, and architecture oversight throughout project delivery.
- Collaborate with business stakeholders, product owners, development teams, and vendors to align solutions with business objectives.
Required Skills:
- Deep expertise in Amazon Connect Architecture and Solution Design.
- Strong knowledge of AWS services including Lambda, API Gateway, DynamoDB, S3, CloudWatch, EventBridge, and IAM.
- Experience with IVR design, intelligent routing, CTI integrations, and omnichannel contact center solutions.
- Knowledge of REST APIs, microservices, event-driven architectures, and cloud-native application design.
- Experience integrating Amazon Connect with CRM platforms such as Salesforce, ServiceNow, or similar systems.
- Strong understanding of security, authentication, compliance, and enterprise architecture principles.
Preferred Qualifications:
- Experience with Amazon Lex, AWS Bedrock, Conversational AI, Voice Bots, and Contact Center Analytics.
- Banking, Financial Services, or large-scale customer service transformation experience.
- AWS Solutions Architect and/or Amazon Connect certifications preferred.
- Experience leading cloud migration and modernization initiatives.
Experience:
- 10+ years of solution architecture or enterprise application experience.
- 5+ years of contact center architecture experience.
- 3+ years of hands-on Amazon Connect solution design and implementation experience.
Key Competencies:
- Contact Center Transformation
- Cloud Solution Architecture
- Enterprise Integration Design
- Technical Leadership & Governance
- Stakeholder Management & Consulting
Vacancy posted 4 days ago
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