Customer Service Specialist

PITT OHIO is a family owned transportation company with a long standing commitment to safety, service and respect for our employees. We are currently seeking individuals to join our team as a Customer Experience Associate at our Pittsburgh, PA location. PITT OHIO offers career opportunities within a company that values hard work, teamwork and integrity.ScheduleIn Office 5 days; Monday-Friday9 AM- 5:30 PMWhat PITT OHIO OffersCompetitive payExcellent benefits including medical insurance with no weekly premiums, dental, vision, 401(k) and profit sharingPaid time off and holidaysA respectful, people first work environmentWell-maintained equipment & modern facilitiesIf you're looking to join a company with a strong culture and a commitment to its employees, PITT OHIO is the place for you.This is an entry level advancement opportunity to learn about PITT OHIO's wide range of service offerings. It includes a 12-week paid training program. ResponsibilitiesProvide general LTL and volume quotingCoordinate and quote Fast Track / Time Definite shipmentsSchedule pick-upsTrace shipments and provide freight chargesProcess re-billings from sales reps, 3rd parties and customersProcess fax and Internet requestsHandle Managed Accounts and special requests from customers and sales reps.Effective and efficiently resolve customer issues and respond to customer questions regarding shipments; develop and maintain positive relationships with customersMeet monthly department telephone and email goalsReceive and accurately direct incoming telephone calls for PITT OHIO and associated companiesRepresent the PITT OHIO brand in a friendly, welcoming, and warm manner with all callers and visitorsGreet clients and visitors and notify staff of visitor's arrivalProvide information and assistance to clients and customersMaintain welcoming environmentAble to react to change productively and handle other essential tasks as assignedQualificationsCommand of English language to communicate effectively with internal and external customersHigh School Graduate or GEDProficient in general mathMust be able to multi-taskMust be able to type a minimum of 40 wpmPrevious experience in telephone customer service/call center environment helpfulTransportation experience preferredKnowledge of Microsoft Office Environment, particularly Excel, Word and EmailAn excellent phone voice and a colorful / dynamic personality is essentialComfortable with existing and constant changes in technologyExcellent verbal and written communication skillsFlexibility with changing job dutiesPITT OHIO is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status.