Customer Care Specialist

Customer Care Specialist Panther CentralServes as contact for internal and external customers and responds to routine inquiries and needs. Resolves moderately complex issues and refers customers to appropriate personnel. Maintains records, details comments and complaints, and performs administrative duties. Essential Functions * Serves as first point of contact for internal and external customers including guests, clients, faculty, staff, students, and vendors * Responds appropriately to and ensures resolution of routine customer questions, needs, and issues; assesses needs and suggests alternative products or services * Troubleshoots and handles moderately complex inquiries and issues * Refers customers to supervisors and/or other departments as needed * Maintains accurate record of customer interactions and transactions; details all comments and complaints; tracks and gathers information as needed * Files documents, provides data entry, and completes forms requiring standard information * Explains policies and procedures of housing, dining, parking, transportation, commuting, and Pitt IDs to students, parents, faculty, staff, and visitors * Other duties and special projects as assigned Panther Central is dedicated to being an available resource to the University community. Our Customer Care Specialists are required to work mandatory overtime during our busier seasons (i.e. Student Move-in) and provide holiday coverage as needed. Physical Effort Sitting, standing, walking, lifting (up to 35 pounds), carrying, reaching, pushing, and pulling. The University of Pittsburgh is an equal opportunity employer / disability / veteran. Assignment Category Full-time regular Job Classification Staff.Customer Service Representative II Job Family Administrative Support Job Sub-Family Customer Service Campus Pittsburgh Minimum Education Level Required Associate's Degree Minimum Years of Experience Required 3 Will this position accept substitution in lieu of education or experience? Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement. Work Schedule Wednesday - Sunday 12-8PM or Thursday – Monday 3-11PM Work Arrangement Hybrid: Combination of On-Campus and Remote work as determined by the department. Hiring Range $17.74/hour with overtime opportunities Relocation Offered No Visa Sponsorship Provided No Background Check For position finalists, employment with the University will require successful completion of a background check Child Protection Clearances Not Applicable Required Documents Resume, Cover Letter Optional Documents Not Applicable