Home Care Agency Scheduling Coordinator

Job Description

Job Description

Job Summary: Home Care (HC) Scheduling Coordinator is responsible for coordinating high volume participant and caregiver schedules, fielding a wide variety of phone calls, and general administrative tasks. HC Scheduling Coordinator has availability for on-call duty as needed. Position reports directly to the Home Care Agency Supervisor.

Education : High School Education required; associate degree preferred

Experience : Minimum one year of employment in an office setting

Number and Type of Employees Supervised (optional) : None

Licensure, Registry or Certification Required : NC Drivers’ License

Special Training : Must be able to work effectively in a team environment. Must possess excellent communication, interpersonal skills. Be knowledgeable in multiline computer operations and phone systems as well as excellent writing and reporting skills. Have at least one year’s experience with the frail elderly population.

Immunizations: Be medically cleared for communicable diseases and have all immunizations up to date before engaging in direct participant contact

Ages of Patients Rendered Care: 

  Neonate/Infant Early Childhood Adolescent Adult Geriatric All Age Groups

Key Responsibilities : (*denotes an age-related skill or task)

• Represents Senior TLC Home Care with accurate and comprehensive information as requested by guests, visitors and staff.
• Develops and coordinates participant and employee schedules
• Confirms time in ADA Care, as back-up, when needed
• Ensures appropriate staffing patterns under the direction of the Home Care Agency Supervisor
• Knows about and consistently follows confidentiality and privacy policies and procedures
• Knowledgeable of all Senior TLC services
• Assists with completing participant surveys to assess satisfaction
• Participates in on-call   duty after-hours and on weekends as needed
• Assists Home Care Agency Supervisor with delegated tasks
• Assists with PTO requests for HCA
• Assists with quarterly chart audits
• Receiving, investigating, and resolving schedule-related grievances
• Performs general administrative tasks
• Supports Senior TLC’s mission to encourage and support the quality of life of seniors wishing to continue living in the community; its vision to be the preferred provider of individualized care for seniors in the community; and its values of respect, integrity, accountability, compatible goals, and compassionate care.
• Other duties as assigned