Key Holder

Key Holder PositionThe Key Holder is responsible for providing a positive shopping experience for customers, ensuring a clean, safe and aesthetically pleasing sales floor and meeting sales goals. This position represents the VICI brand by creating an exceptional customer experience that leaves a lasting impression and serves as backup to management on an as needed basis.Essential Functions:Supports and/or performs opening duties on behalf of management (i.e. open registers, "mini floor set" with new collection, rearrange any racks/tables that don't align with daily collection, restock products and supplies)Supports and/or performs closing duties on behalf of management (count and close registers, place daily deposit in safe, straighten/organize entire store and back room, take full hanger hampers to the back for warehouse team to pick up in AM, send closing text to entire team with daily updates/any items needing to be restocked in the morning and communicating any issues needing to be addressed)Ensures sales floor is clean, organized and aesthetically pleasing at all timesFollows "VICI five-star service expectations" when greeting and supporting customersHandles all customer issues regarding orders and returns; escalates customer concerns with urgencyStyle and sell product to customers in person and over the phone; meets or exceeds sales goalsPackage, label, and ship any phone ordersActs as backup to management on an as needed basisMaintain excellent knowledge of all company's products and department policiesMakes recommendations to improves processes that will improve department productivityMay perform other duties as assigned in support of the overall success of the companyCompetencies:Comfortable working in a fast-paced, startup environment with the ability to take initiative and quickly adapt to changeDemonstrates a high degree of personal and professional integrityAbility to prioritize work assignments and shift work efforts based on the needs of the department or business goalsStrong customer service orientation; demonstrates a kind and gentle approach with customersAbility to work independently, be self-motivated and work effectively in a team environmentSkilled at communicating clearly both verbally and in writingExcellent problem-solving skills; willingness to think out-of-the-box to resolve issuesDemonstrated knowledge and proficiency with Windows (Word, Excel, Powerpoint), Mac and Google products and standard applications (Slack, Office365, Chrome, etc.)Work Environment:Works in an indoor environment, temperature controlledStanding and walking for long periods, sitting intermittentlyUse office equipment such as computer, mouse, keyboard, printerOccasionally lift or pull up to 30 poundsEducation and Experience:High school diploma required1-3 years prior experience in retailAbility to read, write, speak and understand the English language fluently, and communicate verbally and in writing at a professional levelExpected Hours of Work:This is a full-time position, work schedule may include evenings and weekends40 hours a week, Morning Shift and Afternoon Shift.VICI is committed to growing and empowering a more inclusive community within our company, and industry. That is why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. VICI is an equal opportunity employer and dedicated to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender identity, sexual orientation, age, marital status, pregnancy status, veteran status, or disability status. We believe that a variety of perspectives will make our teams and business stronger.