Customer Service - Highlands Sports Complex

Job Description

Job Description

CUSTOMER SERVICE TEAM MEMBER - Highlands Sports ComplexSports Facilities Management, LLCLOCATION: Triadelphia, WV DEPARTMENT: OPERATIONS REPORTS TO: GENERAL MANAGERSTATUS: PART-TIMEABOUT THE COMPANY:Highlands Sports Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Triadelphia, WV. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Highlands Sports Complex is a member of The Sports Facilities Companies (SFC) and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.SFC was awarded national and regional recognition as a Top Workplace in 2022 and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.POSITION SUMMARY:The Customer Service Team Member is expected to provide excellent guest service while working in various departments of the facility. This position involves guest services, food and beverage departments, and events.PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:Interacting and assisting guests as neededAssist with events from set up to take downPerform various tasks related to scheduled work areaOperate and balance a cash drawerResolve all guest concerns and complaints and/or direct to appropriate ManagerComplete special projects, daily assignments and other duties as directed by managementMINIMUM QUALIFICATIONS:Flexible work schedule (e.g., Week Days, Week Nights, Weekends, Holidays and long hours) and regular attendance necessaryMust have reliable transportationExcellent communication skills, both verbal and writtenAbility to maintain focus in a high-volume, fast-paced environmentMust have excellent computer skills and able to learn facility softwareMust have excellent guest service skillsMust be detail-oriented and have outstanding organizational skillsMust be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow Team MembersMust work well with othersMust take personal initiative for the betterment of the team and venueCommitment to the safety and well-being of othersWORKING CONDITIONS AND PHYSICAL DEMANDS:Must be able to lift 30 pounds waist highMay be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bendWill be required to operate a computer and registerFacility has intermittent noisePREFERRED:Have a basic understanding of sportsHave a basic understanding of working with large amounts of money and being able to balance the register after each shiftAge 18 or older