Bilingual Inside Sales Representative (English/Vietnamese)

Job Description

Job Description

Join our dynamic team as an Inside Sales Representative and become part of our customer engagement and sales growth! In this energetic role, you will connect with clients via phone and digital channels, providing exceptional support and tailored solutions to meet their needs. Your enthusiasm, communication skills, and technical proficiency will drive success as you foster strong client relationships and contribute to our company’s expansion. This paid position offers an exciting opportunity to develop your sales expertise while delivering outstanding customer service in a fast-paced environment.

Duties

• Engage with prospective and existing clients through outbound calls, emails, and digital communication platforms to promote products and services.
• Identify new sales leads through targeted market research, cold outreach, and professional networking.
• Language Requirement: Must speak fluently in both English and Vietnamese.
• Engage prospective clients by delivering personalized, value-driven introductory pitches.
• Onboard new customers by seamlessly guiding them through the account creation and registration process.
• Manage customer accounts by providing continuous support, answering inquiries, and tracking satisfaction.
• Oversee payment collection, resolving any billing issues or discrepancies directly with the client.
• Facilitate the sales pipeline by actively guiding clients from product inquiries to successful order placement.
• Maintain accurate records of client interactions, data entry, and sales activities using Microsoft Office tools and CRM systems.
• Assist customers with order processing, payment handling, and follow-up to ensure complete satisfaction.
• Support client communication efforts by preparing professional correspondence, reports, and documentation.
• Collaborate with team members to identify sales opportunities, analyze customer needs, and develop tailored solutions.
• Uphold excellent phone etiquette, active listening skills, and organizational practices to enhance the customer experience.
• Proven experience in call center environments or customer support roles with strong phone communication skills.
• Multilingual abilities are highly desirable to serve diverse client bases effectively.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook) and general computer skills.
• Excellent written and verbal communication skills in English and Vietnmese
• Demonstrated organizational skills with attention to detail for data entry and record keeping.
• Experience in sales or client services roles involving outbound calling or customer problem-solving.
• Ability to handle cash transactions accurately when required; familiarity with cash handling procedures is advantageous.
• Strong analysis skills to assess customer needs and recommend appropriate solutions while maintaining professionalism.