Compliance Manager

Compliance Professional

Are you an experienced compliance professional with a background in consumer financial services, mortgage, lending, banking, debt settlement, collections, or another highly regulated financial environment? Do you enjoy protecting organizations through regulatory compliance, complaint management, reputation management, and proactive risk identification?

This role partners with leaders across the organization to manage regulatory complaints, oversee online reputation management, identify compliance risks, and drive continuous improvement.

Please note: This is not a manufacturing, OSHA, environmental, quality assurance, or industrial compliance position. We're specifically seeking candidates with experience in consumer financial services or another regulated financial industry, where working with agencies such as the CFPB, State Attorneys General, the Better Business Bureau, or similar regulatory bodies has been part of your responsibilities.

Position Summary

This role serves as a key business partner across the organization, ensuring regulatory requirements are met while identifying trends, mitigating risk, and driving continuous improvement.

The ideal candidate has experience working in a highly regulated consumer financial services environment and possesses the judgment to identify compliance risks before they become larger issues. This position works closely with executive leadership, operations, client services, marketing, and compliance to protect both the organization and the customer experience.

What You'll Do

Regulatory Complaint Management

• Manage complaints received through regulatory agencies, including the CFPB, Better Business Bureau (BBB), State Attorneys General, and other consumer protection organizations.
• Coordinate investigations across multiple departments and ensure accurate, timely responses that meet regulatory deadlines.
• Maintain detailed complaint documentation and tracking records.

Reputation Management

• Monitor and manage the company's online reputation across Google, Trustpilot, BBB, and other review platforms.
• Review customer feedback to identify potential compliance concerns, operational issues, and opportunities for service improvement.
• Coordinate customer outreach and issue resolution with internal business partners when appropriate.

Compliance & Risk Management

• Identify regulatory risks and recommend corrective actions.
• Conduct annual regulatory risk assessments and provide recommendations to senior leadership.
• Track remediation efforts and partner with business leaders to ensure timely resolution of compliance findings.
• Review regulatory inquiries and assist with preparing formal responses.
• Manage the organization's Compliance Management System (Navex PolicyTech), ensuring policies, procedures, and employee training remain current.

Reporting & Analytics

• Maintain complaint tracking and reporting tools.
• Analyze complaint and reputation trends to identify root causes and emerging risks.
• Prepare recurring reports and present findings to leadership.
• Recommend operational, policy, or training improvements based on trend analysis.

Compliance Program Administration

• Coordinate annual compliance testing.
• Manage new hire compliance training and ongoing employee education.
• Conduct periodic Code of Ethics monitoring and compliance manual updates.
• Assist with annual state licensing, bonding, business reporting, and regulatory filings.
• Coordinate vendor due diligence and compliance audits.
• Assist with annual insurance renewals.
• Perform other duties as assigned.

What We're Looking For

Required Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience.
• Minimum three (3) years of experience managing key components of a corporate compliance program within a regulated industry.
• Experience working in consumer financial services, mortgage, banking, lending, debt settlement, debt collection, credit counseling, or a similar regulated environment.
• Strong understanding of regulatory complaint management and compliance risk.
• Exceptional written communication skills with experience preparing professional regulatory responses.
• Advanced organizational skills with the ability to manage multiple priorities and strict deadlines.
• Strong analytical and problem-solving abilities.
• Proficiency with Microsoft Office, particularly Excel.

Preferred Qualifications

• Experience with the Nationwide Multistate Licensing System (NMLS) or working within an NMLS-regulated environment.
• Experience responding to inquiries from agencies such as the CFPB, Better Business Bureau (BBB), State Attorneys General, or similar regulatory organizations.
• Experience with organizational reputation management, including Google, Trustpilot, and other online review platforms.
• Experience administering Compliance Management Systems
• Prior experience within the debt settlement or adjacent financial services industry.

What Makes Someone Successful

The successful candidate is someone who:

• Thinks beyond individual complaints to identify broader compliance risks.
• Exercises sound judgment in complex regulatory situations.
• Builds strong relationships across departments and influences without direct authority.
• Balances customer experience with regulatory compliance.
• Thrives in a fast-paced, highly regulated environment.
• Uses data and trend analysis to drive continuous improvement.
• Is proactive, detail-oriented, and highly organized.

Why Join GRT Financial?

This is an opportunity to play a visible, high-impact role in protecting the organization while improving the customer experience. You'll partner with leaders across the business, influence operational decisions, and help shape compliance strategy through data, collaboration, and continuous improvement. If you enjoy solving complex problems, working cross-functionally, and making a measurable impact within a regulated financial services environment, we'd love to hear from you.