Order Management Specialist

Order Management Specialist

We are seeking a friendly, organized, and detail-oriented Order Management Specialist to support daily office and customer service operations. This position will handle phone and email communication, order processing, invoicing, scheduling, customer records, and general administrative tasks while working closely with customers and internal teams.

Key Responsibilities

• Answer and direct phone calls and respond to customer inquiries.
• Review customer purchase orders, open order reports, and online customer portals for accuracy.
• Enter and confirm customer orders and communicate special requirements to warehouse and production teams.
• Create invoices and process credit card payments.
• Maintain customer records, contact lists, parts lists, routing guides, and related documentation.
• Update master and daily production/shipping schedules.
• Process online orders from inventory review through packing, invoicing, and customer updates.
• Assist with returns following management approval.
• Prepare daily, weekly, monthly, quarterly, and annual sales reports.
• Assist with customer setup, new part checklists, process improvements, and other projects.
• Support year-end activities and annual inventory counts.
• Perform filing, scanning, and general office duties.
• Perform other duties as assigned.
• Frequent use of computers and phones throughout the workday.

Qualifications

• 23 years of related administrative, customer service, or office experience.
• College degree preferred but not required.
• Strong organizational and attention-to-detail skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently and as part of a team.
• Ability to remain professional, calm, and organized during busy periods.
• Ability to read, write, speak, and understand English.

Computer Skills Required

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Outlook
• Google Drive, Docs, and Sheets
• ERP
• RMAs
• Invoicing Customers
• Credit Card Transactions
• Filing and answering phones
• Process Accounts Receivable
• Inventory Cycle Counting

Preferred

• HubSpot
• Sage
• SAP
• SharePoint
• Adobe
• Squarespace