Service Rep - Primary Care - Melrose Park, IL

Service Representative, Primary Care

Employment Type: Full time

Shift: Rotating Shift

Schedule: Days; Varied start and end times depending on Dept needs

Location: Melrose Park, IL (Outpatient)

"Be the first step in exceptional care by helping patients navigate their healthcare journey with confidence and ease."

About the Role

As a key member of the Primary Care team, the Service Representative is often the first point of contact for patients and plays a critical role in delivering an exceptional patient experience. In this fast-paced, high-volume environment, this patient-facing role is responsible for patient registration, appointment scheduling, care coordination, and supporting efficient clinic operations. Through outstanding customer service, professionalism, and attention to detail, the Service Representative helps ensure smooth patient flow, reduce wait times, maintain accurate documentation, and uphold Loyola Medicine's mission, vision, and values.

What You'll do

• Greeting Patients: Welcome and assist patients as they enter the physician practice. Your warm and friendly demeanor sets a positive tone for their visit.
• Phone Management: Answer office phones professionally and assist callers by scheduling appointments and addressing inquiries.
• Patient Registration: Efficiently check in patients, collect accurate demographic information, input data into the electronic system, and verify insurance details to ensure the patient's records are up to date.
• Check-Out Assistance: Assist patients during the check-out process, provide guidance on referral processing, and assist with scheduling future appointments.

What You'll Need

Minimum Education:

• GED or High School level of education, required.
• Associate's degree, preferred

Minimum Qualifications:

• At least one (1) year of work history, required.
• Experience in general administration, business, healthcare, or a related field is highly preferred.

We offer:

• Medical/Dental/Vision Benefits on your FIRST DAY!!!
• Competitive wages
• Great work atmosphere
• 403(b)
• Employee Assistance Program
• Employee Discounts
• Tuition Reimbursement

Compensation

Pay Range: $18.00- $24.44 per hour

Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.