Card Services Specialist - El Segundo, CA

ENERAL SUMMARY:

Requirement: To work in-office five days a week in El Segundo CA.

The position handles various tasks related to Debit and Credit Card operations. This includes managing instant issue processes, card orders, promotional campaigns, adjustments, exception reports, and addressing member inquiries.

NATURE AND SCOPE OF POSITION:

This position works with a minimal amount of supervision and direction and is authorized to take reasonable actions necessary to carry out the assigned responsibilities of the position, provided that such action is consistent with cost-effective practices and is consistent with the policy and procedures of the Human Resources Department and Kinecta Federal Credit Union in general.

SUPERVISORY RESPONSIBILITIES:

There are no direct supervisory responsibilities but will be expected to take the lead on assigned projects and may oversee the work of others working on assigned project.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Settlement and Reconciliation Responsibilities:

• Review and process payments from Lockbox, Symitar, and Vanco systems.
• Analyze and reconcile a variety of exception reports, including Unposted or rejected items, Debit and credit card transaction exceptions, Mismatch. In addition, assist with net settlement reports, Trailing activity, Credit balance reports, credit card tracking report via Symitar, and Travel-related exceptions

Member Account Maintenance Responsibilities:

• Process Due Date change requests
• Report Lost/Stolen and assist with activation on credit and debit cards
• Assist with resetting invalid PIN attempts
• Support transaction declines and exception processing using systems such as Springboard, Symitar, Pulse, MasterCard Connect, and 3D Secure
• Process secure credit card conversion
• Process reward redemption
• Assist with Payment Defender-related tasks and release payments as needed.
• Process card adjustments, including fee, payment, and interest reversals, and debit card merchant exception charges.
• Process credit card payments via general ledger (GL), checks, and internal systems.
• Respond to inquiries from internal departments regarding debit and credit card accounts.
• Perform account updates (e.g., name, address, phone number)
• Assist with card-related issues such as non-receipt or instant issue requests.
• Assist in updating credit reporting via Springboard
• Manage return mail and ensure accurate account maintenance.
• Assist with member service requests such as balance transfer, add/remove authorized user, and credit card closure requests.
• Manually create credit cards for employees.
• Respond to credit card inquires via online banking

General Duties and Responsibilities:

• Participates in cross training of various job functions within the Card Services team to ensure department coverage in the event of vacations and absences.
• Assists management in the development and implementation of processes, streamlining of various departmental functions as well as improve on existing department procedure.
• Ensure confidentiality of all financial data related to card services and member accounts.
• Comply with applicable federal regulations (e.g., Regulation E, CC, D, Z) and network operating rules (e.g, Velera & MasterCard).
• Assist with submitting/researching member dispute inquires/requests.
• Handle inbound and outbound internal department calls related to card activity; provide recommendations and resolutions as needed.
• Support departmental and organizational goals through proactive problem-solving and collaboration.
• Identify and escalate complex issues to management when appropriate.

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES:

Performs other duties including special projects as assigned.

MINIMUM QUALIFICATIONS

Knowledge, Skills and Abilities:

• Knowledge of basic accounting procedures, good arithmetic skills, some teller and back-office experience
• Good written and oral communication skills
• Ability to learn and apply new information
• Ability to analyze and solve problems
• Ability to interact with staff, members and others encountered in the course of work
• Must have good working knowledge of Microsoft Applications (Excel, Word and Outlook)

Education, Training and Experience:

Potential candidates for this position must meet the following requirements:

• High School graduate or equivalent
• Minimum of 3-5 years of relevant experience related to credit and debit cards or back-office operations for a financial institution experience required.

One year of relevant professional-level work experience may be substituted for one year of required education.

WORKING CONDITIONS:

• The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
• The job may require flexibility with regards to scheduling days, hours, and work location, depending on business needs.
• The job is typically sedentary but may require standing and walking up to 35% of the work time to transfer files, ask questions, and related activities.

PHYSICAL ABILITIES, MENTAL DEMANDS, AND WORK ENVIRONMENT

Must be able to exercise sound judgment, effectively plan and be well organized, have excellent oral and written communications skills, work well under changing timelines, take the initiative and be flexible and cooperative. Accuracy, timeliness and maintaining confidentiality related to member, employee information and company records is required.

While performing the job duties of this position, the employee is regularly required to sit; talk or hear in person and by telephone; use hands to operate standard office equipment; reach with hands and arms; lift minimum 10 lbs.

The employee is frequently required to walk and stand. Vision abilities required by this job include close vision and the ability to adjust focus to read and operate office equipment, as necessary. The employee works under typical office conditions and noise levels.


Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.