Assistant Service Manager - South Portland, ME
Vipauto
207 Waterman Dr, South Portland, ME 04106, USA Job Description Posted Monday, March 16, 2026 at 4:00 AM General Summary The Assistant Manager lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes to help the Service Manager ensure that all customers get a different & better experience. As the second in charge at the location, the Assistant Manager must be able to lead the team when the Service Manager is not working, ensuring effective communication, teamwork, and operation in serving customers at their location. The Assistant Manager ensures that the team operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations. The Assistant Manager delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards. Essential Duties & Responsibilities
- Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
- Serve customers by consulting with them, building relationships with them, and by following the VIP processes to educate them about the condition of their vehicle, based on mileage and results of the MPI vehicle inspection.
- Achieve better than average success in customer engagement as measured by VIP Sales & Execution (SAX) score.
- Learn and be able to successfully execute all managerial activities as assigned by the Service Manager and help lead the team to deliver a different and better customer experience to every customer.
- Learn VIP’s processes and be prepared to successfully execute the essential duties and responsibilities listed below:
- Communicates with other levels of management as needed to ensure compliance with service standards and company policies.
- Serves as policy administrator in assigned location when Service Manager is not on site.
- SCHEDULE: The standard expectation is 5-day work and 40 hours per week.
- ATTENDANCE: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team.
- Strong people management and leadership skills, motivational, supportive, assertive, and decisive.
- Excellent verbal and written communication.
- Sound business sense, with the ability to analyze, prioritize, identify, and implement solutions.
- Strong organization and time management skills.
- A comprehensive understanding of automotive servicing and the industry.
- Two years related experience in automotive service management.
- Completion of two-year college or technical school program recommended.
- Or an equivalent combination of education and experience.
- Current, valid driver’s license issued in state of residence.
- ASE Certification P2 – Parts Specialist recommended.
- ASE Certification G1 – Maintenance and light repair recommended.
- State Inspection License Required (where applicable).
$18.95 - $27.25 per hour
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