Program Manager I-Discovery & Innovation Hub (DIH) - Onsite

Program ManagerThe Program Manager serves as the primary onsite leader responsible for the day-to-day operations, management, programming coordination, and community engagement activities of the Discovery & Innovation Hub (DIH) located within the Mount Sinai Harlem Health Center.Reporting to the Director of DIH, the Program Manager ensures the DIH operates as a dynamic, welcoming, and highly functional innovation ecosystem that supports students, faculty, entrepreneurs, community partners, and external collaborators. This role combines program management, operational leadership, stakeholder engagement, and facility coordination to advance DIH's mission of fostering innovation, entrepreneurship, workforce development, and community-centered impact.The Program Manager is expected to maintain a consistent onsite presence at the DIH office located at the Mount Sinai Harlem Health Center and serve as the primary point of contact for all activities taking place within the DIH.Embedded within OPED's Academic Community & Culture Core, DIH functions as a shared institutional resource aligned with MedEd, GSBS, GME, Faculty Affairs, and community partners. The Program Manager contributes to:Supporting the integration of DIH programs with OPED's broader professional engagement strategyFacilitating operational and administrative execution of innovation, digital health engagement, and community partnership initiativesEnabling cross-functional alignment and communication across institutional stakeholdersEnsuring program activities are executed effectively and meet quality and impact expectationsResponsibilitiesServe as the onsite manager of the Discovery & Innovation Hub (DIH) physical office space located at the Mount Sinai Harlem Health Center, ensuring the space remains operational, welcoming, organized, and responsive to stakeholder needs.Oversee day-to-day DIH space operations, including facility coordination, room scheduling, space utilization, visitor management, inventory, technology, vendor relationships, and operational workflows.Plan, coordinate, and execute DIH programs, workshops, fellowships, speaker series, community engagement initiatives, and special events, ensuring a high-quality experience for participants and partners.Manage program logistics and administration, including scheduling, communications, registration, documentation, reporting, calendar management, and participant support.Serve as the primary point of contact for DIH users, visitors, institutional stakeholders, community organizations, entrepreneurs, and external partners, fostering strong relationships and a collaborative environment.Support outreach, marketing, and engagement efforts in partnership with the Communications Manager to increase awareness, participation, and visibility of DIH programs and initiatives.Track program participation, space utilization, stakeholder engagement, and program outcomes; prepare reports and recommendations to support evaluation, continuous improvement, and strategic decision-making.Support the Director in implementing strategic priorities, operational initiatives, and institutional partnerships that advance DIH's mission and impact.Coordinate administrative processes and compliance requirements related to fellows, scholars, trainees, internships, and other educational and workforce development programs.Collaborate with OPED, faculty leaders, academic programs, and community partners to strengthen the DIH's role as a center for innovation, entrepreneurship, and community engagement.QualificationsBachelor's degree requiredMaster's or advanced degree preferredExperienceMinimum of 3–5 years of experience in program management, operations, community engagement, project coordination, or related fieldsExperience managing physical spaces, community hubs, coworking environments, innovation centers, educational programs, or community-based initiatives strongly preferredDemonstrated ability to manage multiple projects, stakeholders, and competing priorities simultaneouslyExperience working independently while collaborating effectively across teams and organizational levelsExperience within healthcare, higher education, entrepreneurship, innovation, workforce development, or community-based organizations preferredSkills & CompetenciesExceptional organizational, project management, and operational coordination skillsStrong interpersonal, relationship-building, and customer service abilitiesExcellent written and verbal communication skillsAbility to create welcoming and engaging environments for diverse stakeholder groupsProficiency with Microsoft Office Suite, Google Workspace, SharePoint, Slack, Canva, TalentLMS, and related collaboration platformsExperience with data tracking, reporting, and program evaluationStrong attention to detail and ability to anticipate operational needsResourceful, proactive, adaptable, and solutions-orientedFamiliarity with innovation ecosystems, entrepreneurship, startups, digital health, or community development initiativesCommitment to equity, community engagement, and mission-driven innovationWork LocationThis is an onsite position based at the Discovery & Innovation Hub located within the Mount Sinai Harlem Health Center. Regular onsite presence throughout the workweek (standard expectation is Monday through Friday from 9am- 5pm) is required to support Hub operations, stakeholder engagement, and program delivery.Employer DescriptionStrength through Unity and InclusionThe Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.About the Mount Sinai Health System:Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.Equal Opportunity EmployerThe Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply