Community Associate

Community Associate Location: 450 E. 96th Street Suite 500, Indianapolis, IN 46240 The world of work is changing… short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work. At IWG, we are leading the way by building the world’s largest workspace network so that our customers can work from wherever and however they want, in over 120 countries. The Opportunity As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, creating and maintaining a community within your center. You will take care of all administrative and support needs for your customers so they can focus on running their business. A Typical Day • Arrive a few minutes before your center opens to ensure everything is ready. • Assist customers with Wi‑Fi code changes, package pickup, meeting room directions, projector setup, and coffee recommendations. • Ensure services are properly charged and invoices are accurate. • Process mail, send notifications, and handle various customer requests. • Collaborate with the Community Manager to plan events, write e‑invites, and produce posters for noticeboards. • Manage networking events and guide groups to nearby restaurants for breaks. About You Good communicator who can build strong professional relationships and empathize with people’s needs (ideally 1+ year of customer service experience). Happy taking ownership of problems and finding ways to solve them. Positive, enthusiastic, and able to adapt to fast‑changing situations. Experience and confidence using MS Office and other basic IT equipment. Legally eligible to work in the country you are applying within and at least 18 years old. What We Offer Work‑life balance (no standard nights/weekends). Generous paid time off plans (sick and vacation). 11 paid company holidays per calendar year (in addition to your PTO accrual). Competitive 401(k) program, with a company match. Affordable and comprehensive health care for all full‑time team members (and some plan options for part‑timers as well). A quarterly bonus plan program, plus an hourly rate of $17.51. A bright and inspiring work environment. Training and development opportunities aligned with great career path opportunities. A professional workplace community (business casual attire required). EEO Statement – All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law. Seniority Level Entry level Employment Type Full‑time Job Function Other Industries Facilities Services #J-18808-Ljbffr