Administrative Assistant Quality Management Full Time Days

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Provides superior patient/customer satisfaction, ensuring the highest quality care and service. Demonstrated ability to act as department receptionist and secretary, maintain complete and accurate records, and schedule various appointments. Designs and completes short term projects as directed by the VP, Quality of Risk Management. Assists departmental personnel with clerical and technical assistance.

• Acts a department receptionist, answering telephones, scheduling appointments, and maintaining department-meeting minutes.
• Maintains accurate department records and reports.
• Demonstrates ability to perform routine clerical tasks which may include, but are not limited to, filing, sorting, collating, stamping, delivering, routing, counting, stapling, folding, posting, tallying information, copying, stuffing, mailing, retrieving, checking, recording and relaying messages.
• Demonstrates ability to compose, type and duplicate memorandums, policies, meeting minutes, manuals, letters, forms, procedures, and other general typing as directed. Initiates other documents and correspondence as appropriate.
• Ability to operate computer equipment to store, edit, format, print and revise letters, memos, statistical tables, reports, forms, labels and other printed material.
• Develops and maintains necessary confidential records and files for efficient operation.
• Arranges and schedules meetings; coordinates meeting and agenda materials.
• Maintains and keeps current all updates for the departmental policy and procedures manual.
• Coordinates the review process of all requested events and sponsorships opportunities from the community
• Assists in the coordination of events for the hospital, including event scheduling and planning.
• Maintains the office and department in a clean and orderly manner.
• Demonstrates the ability to interact effectively with patients, families, physicians, co-workers and other visitors, exhibiting tact, friendliness and caring.
• Responds promptly and accurately to all requests, problems, and questions from those who require assistance.
• Demonstrates the ability to maintain confidentiality of highly sensitive information and abiding by HIPAA/Privacy Breach regulations.
• Maintains confidentiality of highly sensitive information. Takes a leadership role in standardizing office procedures throughout the department.

Additional requirements:

• Reports to work on time and as scheduled, completes work within designated time.
• Uses computerized time clock correctly.
• Attends staff meetings and actively participates, reads and returns all staff meeting minutes.
• Actively participates in performance improvement and continuous quality improvement (CQl) activities.
• Demonstrates an understanding of the procedures for reporting and responding to facility emergencies such as fire, and disruption in utilities and hazardous materials spills.
• Demonstrates knowledge of equipment capabilities, limitations, and appropriate/special applications.
• Demonstrates the ability to access and use computer systems.
• Communicates with physicians, administrative staff, co-workers, and patients/families in a respectful and caring manner.
• Maintains a good working relationship with all points of contact
• Demonstrates a positive professional image; performs responsibilities in a professional manner; demonstrates flexibility in the provision of patient care/service; utilizes a collaborative approach with co-workers.
• Demonstrates flexibility in the work setting with changing assignments, varying staffing levels and patient care environments, and completes work on time.
• Consistently demonstrates critical thinking and problem solving skills.
• Assists department management in the resolution and evaluation of problem situations.
• Assumes other duties as required.

Minimum Education:

• High School diploma or equivalent.

Preferred Education:

• Bachelor's Degree preferred.

Minimum Work Experience and Qualifications:

• 2 years previous experience of general office work in a healthcare related environment. Proficient in computer software, including Microsoft Office.
• Ability to communicate effectively verbally and in writing.
• Must be able to work in a union environment.

Preferred Work Experience and Qualifications:

• N/A

Required Licensure, Certification, Registration or Designation:

• Current Los Angeles County Fire Card required (within 30 days of employment).

Shift: Day Hours: 8:00am - 5:00pm Shift Hours: 8 Weekly Hours: 40 Type: Full-Time FTE: 1.0