Account Specialist

About The Role Corpay is seeking an Account Specialist in the NAP division (NA Fuel line of business) located in Brentwood, TN. The role reports directly to the Operations Supervisor and works in a hybrid environment, collaborating across the organization. The Account Specialist is the cornerstone of client relationships, focusing on delivering top‑notch support and maintaining high client and cardholder satisfaction. This role is essential in fostering long‑term retention through effective problem‑solving and robust product knowledge. Work Environment & Support Assigned workspace in Brentwood, TN Company‑issued equipment Formal, hands‑on training Key Responsibilities Providing prompt, courteous, and effective customer support, continuously enhancing expertise in our product offerings. Driving client retention by presenting tailored solutions, maintaining quality standards, and expanding communication skills to deliver superior service levels. Achieving mastery in product knowledge, policies, and resolution procedures to effectively handle primary services or products. Collaborating with team members to cross‑train and support various departmental needs. Qualifications & Skills Minimum 2 years of call center or B2B customer service experience. High School diploma or GED required. Bachelor’s Degree or equivalent work experience preferred. Excellent organization and interpersonal skills, with keen attention to detail. Strong communication skills, both verbal and written, to clearly convey product functionalities and offerings. Superior customer service orientation, with quick responsiveness to both phone and email inquiries. Proficiency in managing multiple priorities through effective use of available tools. Benefits & Perks Medical, Dental & Vision benefits available the 1st month after hire. Automatic enrollment into our 401k plan (subject to eligibility requirements). Virtual fitness classes offered company‑wide. Robust PTO offerings including major holidays, vacation, sick, personal, and volunteer time. Employee discounts with major providers (e.g., wireless, gym, car rental, etc.). Philanthropic support with both local and national organizations. Fun culture with company‑wide contests and prizes. Equal Opportunity Employer Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department. #J-18808-Ljbffr