Bilingual Remote Intake Specialist - PR

Bilingual Remote Intake Specialist - PR

Part-Time Bilingual Remote Intake Specialist Alert Communications

Pay: $16/hour Shifts: Various Part-Time Shifts Location: Remote, Puerto Rico

About Us: Alert Communications provides 24/7/365 live answering and intake services for the legal industry, supporting over 3,000 clients across North America. We are currently hiring remote, part-time team members based in Puerto Rico

The Role:

As a Bilingual Intake Specialist, you will be the first point of contact for potential legal clients. You will handle incoming calls, accurately qualify leads using scripted prompts, and deliver professional customer service in both English and Spanish.

Key Responsibilities:

• Manage bilingual inbound calls and adapt your tone to each caller's needs.
• Gather and input accurate caller details using proprietary systems and protocols.
• Meet performance and productivity goals while managing time efficiently.

Requirements:

• Location: Must reside in Puerto Rico.
• Language: Fluent written and verbal communications in both English and Spanish.
• Availability: Must be able to work at least one weekend day (Saturday or Sunday) and holidays.
• Experience and Skills: Background in customer service, call centers, sales, or hospitality.
• Other: A typing speed of 35+ WPM and comfort navigating multiple screens.

Technical Requirements:

• Hardware: PC or Laptop running Windows 11 or higher (No Macs, Apple products, tablets or Chromebooks) and a wired USB headset with a mic.
• Internet: High-speed Fiber or Cable internet only (no Wi-Fi, satellite, or DSL) hardwired via Ethernet cable directly to your model or router.

Alert is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.