Key Account / Supply Chain Coordinator

Job Description

Job Description

About Spring Footwear Corp.

For over 30 years, Spring Footwear Corp. has been a leader in designing, producing, and distributing innovative, stylish, and comfortable footwear. With a portfolio of beloved brands including Spring Step, L’Artiste, Azura, Flexus, and Patrizia, we deliver high-quality products through wholesale, retail, and eCommerce channels. We pride ourselves on blending fashion and function while offering outstanding customer service and operational excellence.

About the Role

We’re seeking a highly organized and proactive Key Account / Supply Chain Coordinator to serve as a central point of contact between our key wholesale partners, internal teams, and supply chain functions. You'll be responsible for ensuring accurate and compliant order processing, smooth logistics coordination, and top-tier support to some of our most strategic customers.

This is a critical role within our operations, ideal for someone who thrives in a fast-paced environment, is a natural problem-solver, and is passionate about building operational efficiency and great customer relationships.

What You’ll Do

Account Coordination & Communication

• Serve as the main liaison between sales, production, customer service, and logistics for key accounts.
• Communicate order status updates, delays, or changes proactively.

Order & Data Management

• Review and process purchase orders (POs), ensuring compliance with customer guidelines.
• Handle all aspects of order execution: entry, inventory tracking, communication, and resolution of issues.
• Maintain and update account data, UPC catalogs, QRS information, and system records accurately.

EDI & Compliance

• Oversee EDI and non-EDI orders and ensure compliance with routing guides, ticketing specs, and vendor manuals.
• Generate and validate UCC-128 shoebox and master carton labels.
• Investigate and resolve compliance issues to prevent chargebacks.

Logistics Coordination

• Schedule and coordinate shipments, pickups, and special routing requests.
• Collaborate with 3PLs, carriers, and internal logistics for timely delivery and accuracy.
• Manage bulk returns, import/export documents, and customs requirements if applicable.

Reporting & Issue Resolution

• Monitor KPIs, shipment statuses, and delivery timelines.
• Track, research, and resolve chargebacks or compliance issues.
• Identify and implement process improvements for efficiency and accuracy.

What You Bring

• 2–4 years of experience in account coordination, logistics, supply chain, or B2B customer service (footwear/apparel industry is a plus).
• Strong working knowledge of EDI systems, routing guides, UPC management, and QRS catalogs.
• Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUPs, etc.) and experience with order/inventory systems (ERP, OMS, etc.).
• Exceptional attention to detail, multitasking ability, and a proactive, solution-oriented mindset.
• Excellent written and verbal communication skills, able to coordinate cross-functionally and represent the company professionally to key accounts.
• Ability to adapt in a fast-moving environment with shifting priorities.
• Knowledge of UCC-128 labeling, retail compliance, or logistics documentation is a strong advantage.

Why Join Spring Footwear?

• Competitive salary & full benefits package
• Company-paid holidays + generous PTO
• Profit sharing program
• Opportunities for professional growth and advancement
• Work with leading brands in the footwear industry
• Collaborative, supportive, and entrepreneurial work culture

Ready to Step Into Your Next Role?

Apply today and join a growing team that’s making great strides in footwear innovation.