Service Manager [1429]

About

• Full-time position
• Location: Stow, OH

The Role

We strive to provide our clients with high-precision injection molding machines and exceptional, hands-on service.

As a Service Technician, you'll provide technical support for our clients and assist with our Sales Team's projects, including but not limited to machine installations, improvement of current client projects, and development of new projects.

Looking for experienced technicians with at least 3-5 years working in the plastic and mold industry.

What You'll Do

• Travel 50-80% across the country
• Provide technical assistance to customers and sales teams
• Support business growth initiatives through product design, evaluation, and qualification activities
• Perform machine installations, start-ups, repairs, maintenance, and upgrades
• Provide technical training to customers, field sales agents, and internal personnel
• Assist in maintaining product reference lists for field and internal use

Responsibilities

• Coordinate all aspects relating to injection molding machines at customer sites
• Assist in trials and troubleshooting
• Perform machine installation, start-up, repair, maintenance, and upgrades
• Manage CRM system and service-related data entry into MS Dynamics 365
• Perform hands-on service work at customer sites and conduct training sessions (client and in-house)
• Serve as liaison between the USA team and international OEM locations (China, Europe, and India)
• Contribute to machine manuals and improvements
• Assist in overseeing and managing inventory and spare parts business
• Manage showroom activities, including customer presentations
• Handle purchasing and selling of spare parts and promote existing and newly developed technologies

What You'll Bring

• 3+ years of experience in the injection molding industry (preferably in technical service or field service)
• Knowledge of the plastics industry
• Valid driver's license and ability to travel (vehicle use with compensation)
• Strong oral and written communication skills
• Familiarity with Microsoft Office programs, preferably including Dynamics 365

What We Offer

• Personal and vacation paid time off, plus paid holidays
• Health, dental, and vision insurance
• Simple IRA with employer match

Equal Opportunity Employer Statement:
We are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of sex, race, color, religion, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Details

• Job Type: Full-time
• Expected Hours: Minimum 40 hours per week

Benefits

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule

• 5x8 schedule
• Monday to Friday
• Nights as needed
• Overtime
• Weekends as needed
• Year-round work

Supplemental Pay

• Overtime pay

Additional Information:

• Applicants with a criminal record are encouraged to apply
• Work Location: On the road

Must Haves:

• 3+ years of experience in the injection molding industry (preferably in technical service or field service)
• Knowledge of the plastics industry