General Manager

Job Description

BOA Steakhouse is now hiring a GENERAL MANAGER to lead our opening team in Scottsdale!

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BOA Steakhouse offers an unforgettable experience in the world of American steakhouse cuisine, based in Southern California and part of Innovative Dining Group's collection of trendy and exciting restaurants including Sushi Roku and Katana Robata & Sushi Bar. This innovative Steakhouse concept brings together a blend of inventive traditional dishes, a vibrant atmosphere, and an array of custom cocktails. With a commitment to providing unmatched hospitality, BOA Steakhouse has quickly become a go-to destination for tastemakers from around the world. Get ready to embark on a culinary journey like no other at BOA Steakhouse Scottsdale.

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We're seeking a visionary General Manager to lead our team and drive excellence across every facet of the operation. This is a unique opportunity for a dynamic leader with a passion for hospitality, an eye for detail, and a proven track record of success in high-volume, upscale dining environments. If you're ready to shape the next chapter of a celebrated brand, we want to meet you.

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ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include but are not limited to:

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• Own and manage the restaurant’s P&L, including labor, sales, costs, and controllable expenses, with a focus on driving financial performance and achieving business goals.
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• Lead, develop, and hold accountable the restaurant’s management team and front- and back-of-house employees, ensuring clear expectations, strong communication, and consistent execution of IDG standards.
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• Oversee all staffing, hiring, training, scheduling, performance management, and development for restaurant employees and management positions in accordance with company policies and procedures.
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• Develop and execute restaurant initiatives, service standards, and operational protocols in partnership with Ownership, Operations, and HR.
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• Ensure company standards, policies, and procedures are consistently communicated, reinforced, and executed across all areas of the restaurant.
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• Directly oversee the management team, including Restaurant Managers, and provide overall direction, coordination, and evaluation of restaurant operations in accordance with company policies and applicable laws.
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• Investigate and resolve guest concerns and complaints, ensuring issues are addressed promptly and the guest experience remains a top priority.
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• Oversee restaurant repairs, maintenance, and preventative maintenance to ensure the property is safe, functional, and operating at a high standard.
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• Ensure compliance with all applicable health, sanitation, liquor, safety, and employment regulations, consistently communicating and reinforcing required standards and procedures.
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• Oversee financial and administrative responsibilities, including financial reporting, invoices, payroll, tip reporting, employee records, and other required documentation.
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• Create and maintain a positive, professional, and inclusive work environment through strong communication, leadership, recognition, and accountability.
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• Embody IDG’s commitment to exceptional hospitality and lead by example in delivering a consistently elevated guest and employee experience.
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Requirements

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QUALIFICATIONS

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• 5+ years of experience as a General Manager in a high-end, high-volume restaurant environment.
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• Demonstrated experience managing a restaurant P&L, including sales, labor, cost of goods, controllable expenses, and overall financial performance.
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• Proven ability to lead, develop, and hold accountable a restaurant management team and front- and back-of-house employees.
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• Strong knowledge of restaurant operations, staffing, scheduling, service standards, and performance management.
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• Excellent customer service and hospitality skills, with the ability to remain calm, composed, and professional in a fast-paced environment.
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• Strong communication, organization, time management, and problem-solving skills, with the ability to effectively communicate with employees, management, and guests.
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• Proficient in Microsoft Office, including Outlook, Word, and Excel; experience with restaurant POS systems preferred.
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• Must be at least 21 years of age.
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• Must be able to work a flexible schedule, including evenings, weekends, and holidays, and perform the physical requirements of the position for extended periods of time.
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• Must be able to lift and/or move up to 50 pounds and occasionally lift and/or move up to 75 pounds.
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We are proud to be an Equal Opportunity Employer. We make all employment decisions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status or any other characteristic protected by applicable law. We encourage everyone to respond.