Broadband Specialist North Dayton Ohio

Job Overview This role is essential for expanding the customer base through direct community engagement and sales activities. It involves presenting current broadband service offers and facilitating customer transitions to these services. The position requires consistent achievement of sales targets within the direct-to-consumer segment. Success is measured by meeting sales goals and supporting customer satisfaction through follow‑up interactions. The work directly contributes to organizational growth and enhances customer experiences in new markets. Job Responsibilities Drive customer acquisition by engaging potential customers through door‑to‑door and community outreach activities to present broadband service offers Conduct post‑sale follow‑up interactions to support customer satisfaction and service retention Manage communication of service benefits and address customer inquiries to facilitate informed decisions Collaborate with sales leadership to align outreach efforts with business objectives and market strategies Also responsible for other duties/projects as assigned by business management as needed Education and Work Experience High School Diploma/GED (Required) Less than 2 years engaging with customers in a direct sales or retail environment, particularly in telecommunications or consumer electronics Less than 2 years presenting and explaining complex product offerings effectively to potential customers Less than 2 years working in a target‑driven sales role, with a proven track record of meeting or exceeding sales targets Knowledge, Skills and Abilities Sales proficiency in direct consumer sales, with a focus on door‑to‑door sales tactics to effectively engage and expand the customer base (Required) Exceptional verbal and written communication skills necessary for articulating T‑Mobile’s offers clearly and interacting persuasively with potential customers (Required) Strong ability to connect with customers, address their inquiries, and facilitate a seamless integration into T‑Mobile services, enhancing customer satisfaction and loyalty (Required) Advanced negotiation capabilities to secure sales agreements and achieve or exceed set sales targets (Required) Competence in identifying and resolving issues during the sales process, ensuring a smooth customer experience (Required) Flexibility to modify sales approaches based on varying customer needs and evolving market conditions, maintaining effectiveness across scenarios (Required) Skill in delivering engaging and informative presentations about T‑Mobile’s products and services to potential customers (Required) Licenses and Certifications Certified Sales Professional (CSP) – preferred Certified Professional in Learning and Performance (CPLP) – preferred At least 18 years of age Legally authorized to work in the United States Travel Travel Required: Yes DOT Regulated DOT Regulated Position: No Safety Sensitive Position: No Base Pay and Incentives Base Pay: $30,000.00 Annualized Incentive Target: $48,600 Successful candidate’s actual incentive earnings vary based on performance and full‑time status. All employees at T‑Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are all owners, every employee at T‑Mobile is eligible for an Annual Stock Grant. Equal Opportunity Employer T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. #J-18808-Ljbffr T-Mobile