Patient Access Supervisor - PEDS
Johns Hopkins Medicine
As the Patient Access Supervisor, you'll: Trainand coachPatient Access Specialists. Monitoractivity for quality and productivity. Analyzecall metrics and monitoringdata and produceagent feedback and management reports. Coordinatethe development of,review and implementdepartmental scheduling protocols. Demonstratecompetency and appropriate usage of Avaya Call Management System (CMS). Be responsible for selection and hiring, scheduling staff, performance management, employee time management and other record keeping. What you'll bring: High School diploma or GED. Bachelor's preferred. 5+ years' related experience. Related experience includes positions such as Patient Access Lead, Sr. Patient Access Specialist, or Quality Partner. Ability to pass Annual Supervisor Certification from The Call Center School (TCCS) with a passing score of 80% or better within one year of employment start date or internal reassignment/transfer. Excellent time management skills. Strong verbal and telephone communication skills. Knowledge of appointment scheduling applications (preferably the EPIC, Meditech or IDX systems) and medical insurance plans. Knowledge of training methodologies. #J-18808-Ljbffr Johns Hopkins Medicine
Vacancy posted 2 days ago
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