Service Advisor

Summit Place Kia East is looking for a first‑class Automotive Service Advisor for our dealerships in the greater Detroit area (Oakland and Macomb counties). We are looking for dedicated team players with a winning attitude and service experience who have a passion to help. If you're looking to grow your career in a dynamic environment, we want to hear from you! Pay Base pay range: $50,000.00/yr – $80,000.00/yr. This range is provided by Summit Place Kia East. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Responsibilities Provide outstanding customer service. Build trust and respect with customers, listen and repeat back. Use active listening to engage and understand their vehicle issues and concerns. Create repair orders and clearly communicate vehicle needs to service technicians. Communicate vehicle diagnoses and maintenance needs to customers and advise and sell needed work. Follow up, keeping customers updated on their vehicles throughout the repair process. Interact with customers, vendors, and technicians in a professional manner at all times. Maintain a clean, safe, and professional Service Lane and Lounge. Answer phones promptly throughout the day. Be helpful and accommodating (scheduling and transportation). Prominently display current promotions. Greet customers promptly and enthusiastically at their vehicle. Qualifications Experience advising automotive service customers and developing relationships with new and existing customers. Dealertrack experience is very helpful. Benefits (After 90 days of employment) Medical & Dental Insurance Voluntary Vision Insurance Company Paid Life Insurance Voluntary Life and Short Term Disability Paid Vacation and Holiday 401(k) with Matching (after 1 year of employment) Employee Assistance Program Professional Development Assistance Employee Discount Referral Program You should be working at KIA, Summit Place KIA! #J-18808-Ljbffr