Lead Performance Architect

At AT&T, we’re connecting the world through the latest technology, meaningful innovation, and a culture that values growth, collaboration, and continuous improvement. We’re looking for a Performance Consultant who can partner with business and learning leaders to diagnose performance challenges, identify root causes, and recommend practical solutions that improve business outcomes.In this role, you’ll work closely with Learning Business Partners, instructional designers, subject matter experts, and cross-functional stakeholders to determine whether training, process, tool, communication, or other performance interventions will best address the need. The ideal candidate brings strong consulting, analysis, facilitation, stakeholder management, and business writing skills, with the ability to translate complex challenges into clear, measurable recommendations.Key Roles and ResponsibilitiesConduct performance, task, and learner needs analyses to understand business challenges, performance gaps, audience needs, and desired outcomes.Identify root causes of performance issues, including gaps related to knowledge, skill, process, tools, environment, expectations, incentives, or communication.Determine when training is the appropriate solution and when non-training interventions may better address the business need.Recommend performance-based solutions aligned to business priorities, desired outcomes, success measures, risks, assumptions, and dependencies.Partner with Learning Business Partners, instructional designers, subject matter experts, and business leaders to scope initiatives and shape practical recommendations.Create clear documentation, summaries, and recommendations that support stakeholder decisions and solution design.Support evaluation planning by defining success measures and helping assess solution effectiveness and business impact.ExperiencePreferred bachelor’s degree or equivalent combination of education and experience in learning and development, organizational development, business, human resources, instructional design, performance improvement, or a related field.Experience in performance consulting, needs assessment, root cause analysis, learning strategy, organizational development, performance improvement, or a related learning and development function.Demonstrated ability to analyze business or performance challenges and recommend practical, measurable solutions.Experience facilitating discovery conversations, asking effective questions, synthesizing findings, and influencing stakeholders.Experience documenting findings, recommendations, requirements, success measures, assumptions, risks, and dependencies in a clear and concise format.Required SkillsPerformance consulting and needs analysisRoot cause analysis and problem solvingStakeholder consultation and facilitationBusiness writing and executive-ready documentationSystems thinking and solution recommendationLearning strategy and performance improvementEvaluation planning and success measurementAbility to navigate ambiguity and bring structure to complex challenges Our Lead Performance Architect jobs earn between $94,300.00 - $158,400.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits:Medical/Dental/Vision coverage401(k) planTuition reimbursement programPaid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)Paid Parental LeavePaid Caregiver LeaveAdditional sick leave beyond what state and local law require may be available but is unprotectedAdoption ReimbursementDisability Benefits (short term and long term)Life and Accidental Death InsuranceSupplemental benefit programs: critical illness/accident hospital indemnity/group legalEmployee Assistance Programs (EAP)Extensive employee wellness programsEmployee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phoneWeekly Hours:40Time Type:RegularLocation:Atlanta, Georgia, Dallas, TexasSalary Range: $94,300.00 - $158,400.00AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.