Program Technician - Enrollment Services (Bilingual) (Short-term Temporary) (19hrs) (Ridgecrest)

Bilingual Enrollment Support Specialist

This is a short-term temporary/hourly position. Key characteristics include:

• Providing bilingual (Spanish-English) support to students participating in Spanish-speaking-only academic programs, particularly during application, registration, residency verification, and financial aid navigation.
• Conducting limited one-on-one or small group Zoom sessions for students needing additional assistance beyond self-guided tools.
• Guiding students to use Spanish-language support videos for key enrollment processes (e.g., how to apply, how to register, how to check for holds).
• Identifying common enrollment barriers among Spanish-speaking students and supporting the development of targeted video content or quick guides.
• Serving as a liaison between Spanish-speaking students and campus departments such as admissions & records, financial aid, counseling, and faculty.
• Assisting with training student workers, UFellows, and other staff on how to support Spanish-speaking-only students effectively.

Under the direction of an assigned supervisor, identify, inform and recruit students eligible for college programs and services; assist in the coordination of an assigned program.

Assist in the development of an assigned program's goals and objectives; recommend policy changes and implementation procedures; prepare a variety of required reports related to the assigned program. Gather a variety of data, including calculating salaries and fringe benefits, projected numbers of students to be served, and expenditures for a variety of individual college programs. Identify eligible students; schedule and conduct individual or small group sessions with potential students; provide information and assistance to students regarding the assigned program; respond to inquiries; interpret and explain project policies and eligibility requirements. Conduct workshops pertaining to job placement; interview students to determine sites for job placement. Arrange and conduct campus tours and department visitations for interested students; maintain contact and perform follow-ups with recruited students; interpret placement tests for program eligibility purposes. Provide orientation regarding the college to community groups, agencies and institutions; distribute information pertaining to college programs and services, including recruitment, enrollment and financial aid. Assist in the completion of financial aid forms; monitor students through the financial aid process; monitor student academic progress for eligibility purposes. Assist students in completing applications to four-year colleges and follow-up with the appropriate counselor. Establish and maintain contacts with public agencies and service-area schools, both public and private; respond to written and verbal inquiries concerning the program. Establish and maintain contact with public and private employment agencies; keep current with local hiring trends. Assist in coordination of a variety of individual college programs. Attend and participate in a variety of conferences and workshops related to the assigned program; drive a vehicle to various sites to establish and monitor job placement, perform outreach duties, and participate in job fairs and job placement seminars. Provide training and work direction to student assistants as assigned. Perform related duties as assigned.

Minimum qualifications include any combination equivalent to: an associate degree with coursework in behavioral science, business or a related field and two years of experience in a student services area. Desirable characteristics include:

• Bilingual in Spanish and English (verbal and written)
• Ability to work sensitively and effectively with diverse populations

Licenses and other requirements include possession of, or ability to obtain, a valid California driver's license.

Knowledge of program rules, regulations and requirements. Support services available at the college. Financial aid functions and application procedures. Recruitment strategies. Job placement strategies. Interviewing and advisement techniques. Modern office practices, procedures and equipment. Oral and written communication skills. Interpersonal skills using tact, patience and courtesy. Record-keeping techniques. Budget preparation and control. Correct English usage, grammar, spelling, punctuation and vocabulary. Operation of a computer terminal and data entry techniques. Diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of community college students. Principles of training and providing work direction.

Ability to interpret, apply and explain policies, procedures, rules and regulations. Determine program eligibility based on applications and supporting documentation. Coordinate services and activities to recruit, retain and assist students. Maintain current knowledge of program rules, regulations, requirements and restrictions. Maintain records and prepare reports. Communicate effectively both orally and in writing. Understand and follow oral and written instructions. Establish and maintain cooperative and effective working relationships with others. Meet schedules and time lines. Complete work with many interruptions. Plan and organize work. Operate a variety of office machines including a computer. Train and provide work direction to others.