Sales Specialist (Luxury Retail)

Job Description

Job Description

Company Description

For over 160 years, Frette has crafted exquisite linens, blending Italian artistry with timeless luxury. Master artisans in Monza and Milan transform the finest fibers into creations of unmatched quality and elegance. Renowned for its signature finish, Frette has graced iconic destinations—from St. Peter’s Basilica to the Orient Express—while over 500 European royal families have slept beneath its sheets. Today, its legacy lives on in luxury hotels, private residences, yachts, and jets, remaining dedicated to outfitting the world’s most exceptional spaces.

Join Frette at Stanford Shopping Center

Working at Frette is more than a job. It is an opportunity to become a tastemaker in your own right.

We are seeking a Sales Specialist to join our boutique at Stanford Shopping Center in Palo Alto, California—one of the country's premier open-air luxury shopping destinations.

This role is designed for individuals who aspire to become trusted advisors, style curators, and relationship builders within the world of luxury. You will work closely with discerning clients, established Diamond Club members, interior designers, architects, luxury real estate professionals, hospitality partners, and other influential members of the luxury community while representing one of the world's most respected heritage brands.

Located in the heart of Silicon Valley, this boutique serves entrepreneurs, executives, design enthusiasts, and global travelers seeking elevated lifestyle experiences and exceptional service.

Why Join Frette?

Working at Frette is an opportunity to build expertise, relationships, and a personal brand within the luxury industry.

The Five Frette Passions

At Frette, success is built upon five passions that define exceptional Sales Specialists:

• Passion for Design & Style
• Passion for Connecting with People
• Passion for Business & Impact
• Passion for Service & Craft
• Passion for Making It Happen

These passions become the foundation for developing your own signature approach to client relationships, business development, and luxury service.

What You'll Gain

• Represent one of the world's most respected luxury lifestyle brands.
• Build your own book of business and establish yourself as a trusted advisor within the luxury design and lifestyle community.
• Build meaningful relationships with discerning local and international clientele.
• Expand your network among designers, architects, luxury real estate professionals, hospitality partners, and tastemakers.
• Develop expertise in luxury living, interior style, and elevated client experiences.
• Learn from experienced leaders and gain exposure to the worlds of luxury retail, hospitality, design, and client advisory.

Compensation, Benefits & Career Development

At Frette, we recognize that exceptional talent deserves meaningful rewards. We are committed to supporting our team members through competitive compensation, comprehensive benefits, professional development opportunities, and recognition programs that celebrate success.

Compensation & Incentives

• Competitive hourly base pay of up to $24 per hour
• Monthly individual commission opportunities
• Guaranteed commission during your first three months
• Quarterly sales bonus opportunities
• Anniversary incentives and employee recognition programs
• Referral bonus program
• Full-time employment with consistent scheduling

Benefits & Wellbeing

Eligible employees have access to a comprehensive benefits package designed to support a wide range of personal and family needs, including:

• Medical, dental, and vision coverage
• Short-term disability insurance
• Company-paid life insurance and long-term disability insurance
• Employee Assistance Program (EAP)
• Wellness programs and resources
• Paid Time Off and paid holidays
• Leave of absence programs with salary continuation
• 401(k) plan with company match

Benefits become available on the first day of the month following 60 days of employment.

Career Development & Learning Opportunities

• Generous employee discount that allows team members to bring the Frette lifestyle into their own homes
• Key holder responsibilities and leadership development opportunities after 90 days of employment
• Training in luxury sales, clienteling, product expertise, and the Frette selling ceremony
• Opportunities to participate in boutique events, client experiences, and brand activations
• Exposure to luxury design, hospitality, real estate, and lifestyle industries
• Opportunities to build relationships with designers, architects, luxury real estate professionals, hospitality partners, and tastemakers within the luxury community
• Ongoing development through mentorship, coaching, and hands-on experience within a global luxury brand with over 160 years of heritage
• The opportunity to cultivate expertise, expand your professional network, and establish yourself as a trusted advisor within the luxury design and lifestyle community

Who Thrives at Frette?

The most successful team members at Frette are naturally curious, relationship-driven, and passionate about luxury living. They enjoy building meaningful client relationships, developing their own business, and continuously expanding their knowledge of design, craftsmanship, hospitality, and culture.

They see themselves not simply as sales professionals, but as trusted advisors who help clients create exceptional experiences and beautiful spaces.

DRIVE CLIENT RELATIONSHIPS, PARTNERSHIPS & SALES

• Develop and deepen relationships with Frette's Diamond Club members, cultivating long-term loyalty and lifetime client value.
• Build your own book of business through proactive clienteling, referrals, networking, and relationship-building.
• Identify and develop new opportunities within the luxury trade community, including interior designers, architects, luxury real estate professionals, yacht brokers, hospitality partners, and other referral sources.
• Achieve and exceed sales goals by combining entrepreneurial business development with exceptional client experiences.
• Cultivate new and existing clients through personalized outreach, appointments, follow-up, and relationship management.
• Deliver a personalized and memorable client experience that reflects the standards and values of the Frette brand.
• Create bespoke proposals and identify opportunities to expand Frette's presence in every stage of a client's lifestyle through white glove services, home consultations, and installations.
• Capture meaningful client insights and maintain accurate client profiles to support long-term relationship development and repeat business.
• Represent the Frette brand within the local luxury market through networking, strategic partnerships, boutique events, and community engagement.
• Communicate professionally across all client touchpoints, including in-person interactions, email, telephone, WhatsApp, and messaging platforms.
• Process sales transactions accurately and efficiently, including purchases, special orders, remote sales, returns, exchanges, and payment processing.
• Maintain awareness of marketing initiatives, boutique events, and brand activations to maximize business opportunities.
• Serve as a passionate ambassador for the Frette brand, demonstrating professionalism, integrity, and a commitment to excellence in every client interaction.

DELIVER SERVICE ARTISTRY

• Bring the story, craftsmanship, and heritage of Frette to life through engaging product knowledge and storytelling.
• Execute and elevate the Frette selling ceremony, adapting the experience to each client's lifestyle, preferences, and needs.
• Understand clients' homes, design preferences, and lifestyle aspirations, offering thoughtful recommendations and style guidance.
• Deliver exceptional hospitality through personalized touches and elevated service experiences.
• Leverage client feedback and insights to continuously enhance the client experience.
• Demonstrate a passion for luxury, design, and craftsmanship in every client interaction.

ENSURE OPERATIONAL EXCELLENCE

• Support daily boutique operations, including opening and closing procedures, cash handling, reporting, charge sends, returns, exchanges, quote preparation, and issue resolution.
• Assist with receiving and processing merchandise shipments while maintaining an organized stockroom and back-of-house environment, as needed.
• Uphold visual merchandising standards through floor presentations, bed changes, visual rotations, and daily boutique maintenance.
• Support inventory management activities, including physical inventories and cycle counts, as needed.
• Partner with cross-functional teams and corporate business partners to ensure operational excellence.
• Contribute to a culture of teamwork, accountability, and continuous improvement.

QUALIFICATIONS & REQUIREMENTS

The ideal candidate is passionate about luxury, design, and building meaningful relationships. They possess an entrepreneurial mindset, a natural ability to connect with people, and a desire to develop expertise within the world of luxury living.

• 3+ years of experience in luxury retail, hospitality, interior design, luxury real estate, or a client-facing luxury service environment.
• Proven ability to build and cultivate long-term client relationships while achieving and exceeding sales goals.
• Passion for design, interiors, luxury lifestyle, and helping clients create exceptional living spaces.
• Natural talent for connecting with people from diverse backgrounds and delivering highly personalized experiences.
• Entrepreneurial spirit with the drive to build a personal book of business through networking, referrals, clienteling, and community engagement.
• Strong business development mindset with the ability to identify opportunities, cultivate partnerships, and grow client relationships.
• Existing relationships within the luxury retail, interior design, architecture, real estate, hospitality, yacht, or related luxury industries are highly desirable.
• Exceptional communication and interpersonal skills with a polished, professional, and confident presence.
• Curiosity and cultural fluency with an appreciation for design, craftsmanship, luxury travel, hospitality, and evolving lifestyle trends.
• Passion for service excellence and a commitment to creating memorable client experiences.
• Self-motivated and accountable with a strong sense of ownership and pride in delivering results.
• Ability to thrive in a fast-paced luxury environment while managing multiple priorities and maintaining exceptional attention to detail.
• Strong organizational, follow-up, and problem-solving skills.
• Proficiency with POS systems, Microsoft Office, Google Workspace, and retail operating platforms.
• Team-oriented mindset with the ability to collaborate effectively while independently driving business results.
• Flexibility to work a retail schedule, including evenings, weekends, holidays, networking events, client appointments, installations, and off-site consultations as needed.

PHYSICAL REQUIREMENTS

• Ability to lift and mobilize small to medium items up to 40 lbs. while utilizing appropriate equipment and techniques.
• Ability to maneuver effectively around the boutique floor, stockroom, and off-site locations.
• Ability to stand for extended periods and perform activities including bending, kneeling, squatting, reaching, and climbing ladders in accordance with safety guidelines.

If you are passionate about luxury, design, hospitality, and building meaningful relationships, we invite you to join us in shaping the next chapter of Frette's legacy while building your own.

#LI-Onsite

It is the policy and commitment of Frette to provide equal employment and advancement opportunities to all individuals. The objective of Frette is to recruit, hire, train, and promote the most qualified applicants into all job levels. Frette does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age disability, or any other characteristic protected by law. Frette will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in any undue hardship to the Company. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.