Administrative Assistant

By joining the San Diego Center for Children, you will empower children and families through transformative mental health care and educational services. Our vision is to inspire a world where children and families live joyful, healthy lives. We serve over 1,000 people every day - are you ready to make an impact?Join us - and work with purpose!POSITION BENEFITSTeam-Oriented, Multidisciplinary ApproachOngoing, High-Level Learning and Development OpportunitiesCulturally Diverse EnvironmentJoint Commission Accredited OrganizationComprehensive Health Insurance (Medical, Dental, Vision, Pet)Retirement Savings Plan: 403(b) - With Employer Match Up To 3%Generous Paid Time Off (Vacation, Sick Leave, Holidays)Wellness ProgramsEAP - Employee Assistance ProgramTuition Reimbursement or Assistance For Continuing EducationEmployee DiscountsEmployee Recognition ProgramOpportunities For Career AdvancementMay Be Eligible For State or Federal Loan Forgiveness Programs For Work With Underserved PopulationsAll Offsite Programs Have a Bonus Structure, Up to $10,000 Bonus Earning Potential for Clinical Positions and Up to $2,000 Bonus Earning Potential for Non-Clinical Positions!SUMMARYThe Administrative Assistant will provide various administrative functions for the purpose of supporting program operations. They create a welcoming, trauma sensitive atmosphere and provide general program information to consumers and the community. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.ESSENTIAL DUTIES AND RESPONSIBILITIESProvide administrative support to all members of the team & program.Provide customer service via phone and in-person client care.Maintain welcoming and friendly attitude and work environment.Receive and process new client referral and eligibility paperwork. Keep referral status updated and maintain regular communication with clients/referral sources.Assemble intake packets for all new clients.Open/close client cases in Netsmart and SmartCare and maintain electronic charts updated according to medical record protocol.Ability to multi-task and maintain flexibility with all job duties.Maintain tidiness and cleanliness in the reception area.Collect payments and co-pays as needed.Maintain accurate and current forms, files, & supplies.Attend scheduled staff meetings.Schedule all intake appointments for therapists; support with cancelling/rescheduling appointments.Provide reminder calls to families for scheduled weekly appointments.Assist program with quality assurance and audits of medical records.Check Medi-Cal eligibility for all program clients monthly.Perform special projects, assignments and other related duties as required for Family Wellness Centerservices and SDCC operations.Assist with the expansion of the Family Wellness Center outpatient services. Brings forth ideas for program development and improvement. Engage in ongoing collaboration and proactive communication regarding procedures and protocols for office, as requested by Program Director.Other duties as assigned.LANGUAGE SKILLSAbility to read, analyze, and interpret medical records, journals, reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to management and public groups.REASONING ABILITYAbility to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions and deal with several abstracts and concrete variables.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, and talk and hear. The employee frequently is required to run, walk, sit and drive a vehicle. The employee must be able to move and/or lift a child when clinically necessary and must be able to follow a child that AWOLs at walking or running pace. Applying SPA restraint techniques can involve lifting the child, holding the child down in a standing, sitting, or ground level manner, as well separating clients who are acting in an unsafe manner to ensure the safety of the clients and staff. Due to the emotional instability of the clients, the employee may be subjectWORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.DIVERSITY STATEMENTThe San Diego Center for Children is committed to:Actively recruiting, retaining, and supporting diverse staff at all levels of the organization.Ensuring that diverse perspectives are included in the development and implementation of policies, practices and services, and that individuals feel empowered to advance our mission within an atmosphere of trust, safety, and respect.Encourage and provide access to professional development in order to deliver equitable and culturally informed services to the population we serve.MINIMUM REQUIREMENTS:Associate of Arts Degree or equivalent from Two Year College or Technical School or 1 year related experience and/or training; or equivalent combination of education and experienceOne Year minimum related experience and/or trainingValid California Driver’s LicenseGood computer skills (Excel, Word, Databases)High level organizational skillsTrauma Informed trainingPREFERRED REQUIREMENTS:Bilingual in SpanishBachelor’s Degree from an Accredited UniversityProficient in Smartcare, Netsmart or equivalent medical record systemFirst Aid CPR Certification #J-18808-Ljbffr