Vice President, Card CX Strategic Initiatives and Solutions

Overview VP, Strategic Initiatives and Solutions in the Card CX Insights & Experience team. Lead cross‑functional initiatives to transform customer experience across Card & Connected Commerce businesses. Job Responsibilities Embed customer experience principles into strategy development, roadmap planning, and execution. Demonstrate deep knowledge of the card business and financial services to inform decision‑making. Drive business transformation and deliver measurable results in data‑driven environments. Stay current on industry trends and best practices to shape the organization’s vision. Apply advanced analytics expertise to extract meaningful insights from diverse data sources, including AI‑driven tools, sentiment analysis, and journey analytics. Influence and engage cross‑functional stakeholders through storytelling, prioritization, and effective communication. Accelerate execution and drive operational efficiency by coordinating efforts and removing barriers. Exhibit strong organizational and project management skills to ensure efficient delivery. Monitor, measure, and report on the effectiveness of CX initiatives using data‑driven insights. Thrive in ambiguous environments, demonstrating adaptability and willingness to learn new areas. Required Qualifications, Skills, and Capabilities Bachelor’s degree required. 8+ years of progressive experience in customer experience, strategy, analytics, or related fields within financial services, card business, or data‑driven industries. Demonstrated success in strategy consulting with a track record of driving business transformation. Proven experience leading cross‑functional teams and managing complex, multi‑stakeholder projects. Advanced proficiency in analytics, including AI‑driven tools, sentiment analysis, journey analytics, and interpreting machine learning results. Strong data‑driven decision‑making skills with the ability to synthesize complex information into actionable insights. Deep understanding of the card business, financial services, and competitive landscape. Excellent communication and stakeholder management abilities. Demonstrated ability to lead special projects and drive innovation. Strong storytelling and prioritization abilities to drive alignment and engagement. Preferred Qualifications Advanced degree (MBA, MS, or related field) preferred. Experience with journey mapping, customer intelligence, and solution delivery preferred. Equal Opportunity Statement We are an equal‑opportunity employer and place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants and employees. #J-18808-Ljbffr JPMorganChase