Customer Service Supervisor - Hybrid in Virginia Beach, VA
Sentara Health
City/State
Virginia Beach, VA Work Shift
First (Days) Overview: Sentara Health is hiring fo r an Customer Service Supervisor - Hybrid in Virginia Beach, VA Status: Full-Time,permanent position (40 hours) Standard working hours: 8am to 6pm EST, M-F. Rotating weekend on-call coverage (October-March) for Medicaid Open Enrollment. 4-hour shifts on Saturdays and Sundays as assigned. Location: Will report 1x a week at 1330 Sentara Park in Virginia Beach, VA. Job responsibilities:
•Legal Resources Plan
•Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission “to improve health every day,” this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
Virginia Beach, VA Work Shift
First (Days) Overview: Sentara Health is hiring fo r an Customer Service Supervisor - Hybrid in Virginia Beach, VA Status: Full-Time,permanent position (40 hours) Standard working hours: 8am to 6pm EST, M-F. Rotating weekend on-call coverage (October-March) for Medicaid Open Enrollment. 4-hour shifts on Saturdays and Sundays as assigned. Location: Will report 1x a week at 1330 Sentara Park in Virginia Beach, VA. Job responsibilities:
- Responsible for the daily operations of the department to include being a resource for questions, assist with daily activities and maintain a well-trained, productive and service-oriented work group.
- Also, responsible for performance monitoring and improvement efforts in support of division strategies specific to customer service, quality, and financial accuracy.
- Supports the team by developing and maintaining strong, collaborative relationships with members, providers and internal business partners and identifies opportunities for improvement, recommends solutions, and implements recommendations to facilitate change.
- In addition, serves as a role model for communication and teamwork between departments and divisions.
- Associate's Degree (or higher) preferred or a minimum of five years of related experience in lieu of education is REQUIRED
- None required
- 3 years of experience in healthcare REQUIRED
- 3 years of experience in working in a call center highly preferred
- 2 years Managed care experience preferred
- Prior leadership experience - coaching or mentorship is highly preferred
•Legal Resources Plan
•Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission “to improve health every day,” this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
Vacancy posted 4 hours ago
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