Director of Bursar Operations

Job Title: Director of Bursar OperationsLocation: Indianapolis – Downtown CampusJob Type: Full-timeClassification: E-2Salary Range: $65,000 - $75,000/annually (based on experience)Reports To: Executive Director FinanceWho We Are:We are an open-access college that fuels Indiana’s economy through excellence in teaching and proactive engagement with industry and community partners, embedded in a culture of innovation that empowers all students to learn and succeed. We are “higher education at the speed of life!”Our Values:Empathy: We stand with our students, partners, and communities.Integrity: We treat all with dignity and respect.Accountability: We deliver on our commitments.Agility: We innovate, iterate, and transform.Connectivity: We connect with partners to strengthen communities and ensure student success for all.About the Role:We are seeking a Director of Bursar Operations to join our team. In this role, you will provide management and leadership to accounts receivable/Bursar staff. You will also provide recommendations for enhancing customer service and making processes more effective and efficient in all areas of responsibility.Key Responsibilities:The following is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.Oversee the revenue and collection process, including the recording of revenue through Banner and Workday and reconciliation of the accounting feeds (cash clearing reconciliation).Oversee account billings process for external and internal customers, including degree and non-degree students, skills training students, and third-party sponsors.Manage and oversee third-party employer billing processes utilizing Zoho, including invoice generation, payment tracking, and collections escalation for unpaid accounts.Routinely review accounts receivable balances and implement regional invoicing procedures.Provide the Executive Director of Finance with a proposed write-off listing of those accounts greater than one year, in accordance with College policy.Evaluate the collection process and customer service provided by the Bursar office to provide efficient and customer-oriented ways to improve student experience.Provide students with general information concerning billing options, scholarship opportunities, and other sources of assistance available to them for continuing their education.Oversee tuition waiver and deferral process provided to students by request.Respond to customer complaintsIn conjunction with the Executive Director of Finance, responsible for maintaining proper internal controls and ensuring compliance with College policies and procedures in all areas of responsibility.Responsible for reviewing students in a non-paid status and implementing strategies to reduce the number of non-paid drops each term.Education & Experience:MINIMUM QUALIFICATIONSBachelor’s degree with three to five years related experienceTeam player and demonstrate leadership capabilitiesEffective project manager able to implement projects with key stakeholders on time and within budget.Must have high ethical standards and ability to exercise sound judgment in dealing with politically sensitive situations and catering to differing interests.Excellent organizational, verbal, written and listening skillsStrong computer skills, including Microsoft Office, and Web based applicationsPREFERRED QUALIFICATIONSMaster’s degree preferredPrior Bursar Office experienceBanner and Workday software experienceMust demonstrate ability to promote an environment that reflects the broad backgrounds represented by our students and employees and which every individual feels respected and valued.Why Join Us?Opportunity to work on innovative and impactful projects.Collaborate with a team of skilled professionals.Competitive compensation and benefits package.Continuous learning and development opportunities.Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff. Our comprehensive benefits package includes:Health & WellnessMultiple medical plan options paired with a Health Savings Account with a generous employer contributionDental plan with no-cost preventive services and coverage for orthodontiaVision plan with low-cost exams and allowances for glasses or contact lensesEmployee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resourcesWellness program with opportunities to earn $250 in Wellness RewardsFlexible Spending Accounts for healthcare (limited purpose) and dependent careRetirement & Financial Security10% employer retirement contribution, fully vested after two yearsBasic life insurance equal to annual salary paid by the College, with optional supplemental coverageShort-term and long-term disability benefitsEducational BenefitsFee remission for employees, spouses, and dependent childrenTuition assistance for undergraduate, graduate, and doctoral programsPaid professional development opportunitiesWork‑Life BalanceGenerous paid time off, including vacation, sick leave, holidays, and winter recessFlexible work arrangements where availablePaid childbirth recovery leave (8 weeks)Paid parental leave (4 weeks)Additional PerksEligibility for Public Service Loan ForgivenessAdditional discounts on gym memberships, transportation, and various retail servicesIvy Tech is proud to offer benefits that support your health, your family, and your future—because when our employees thrive, our students and communities thrive too. For more information on Ivy Tech Benefits, visit Employees who re-hire with the College within 180 days of leaving a full-time position with the College may be eligible for additional benefits depending on their bridged seniority date.Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights. #J-18808-Ljbffr