Office Manager

Office ManagerThe Cross Family of Agencies welcomes you. We need your talent and expertise.From a macro perspective this Office Manager role we would need to focus on a person that can provide operational leadership and continuity, act as a resource to leadership and employees, workflow management, staff coordination, compliance, process improvement, while supporting the company's overall business objectives.Responsible for overseeing the day-to-day operations of the branch, ensuring efficient workflows, high-quality service, and effective coordination within departments and upper management. Someone who can provide operational leadership and support to management and employees while identifying opportunities to improve processes, productivity, and client service.Key Responsibilities:Oversee daily operations and ensure workflows are efficient and accurateCoordinate and manage administrative and operational duties across multiple departmentsAssist in the development, implementation and maintenance of procedures and internal processes to improve efficiency and consistencyAssist in monitoring workloads, deadlines, and departmental priorities and reallocate resources when necessaryProvide guidance and support to department managers and employees regarding operational issues and proceduresServe as a key liaison between management and employees to ensure clear communication and execution of company driven initiativesMonitor adherence to company policies, procedures, and regulationsMaintain high level of confidentiality when handling employee, client, financial and company informationIdentify operational issues, evaluate solutions, and exercise sound judgement when matters should be escalated to senior managementAssist with employee onboarding, training, performance management, and developmentSupport Managers and employee related concerns, workflow issues, and implementation of organizational changesAssist with technology and system implementation, upgrades, and process changesCoordinate projects and organization initiatives, ensuring deadlines and responsibilities are clearly defined and follow throughWork collaboratively with leadership and employees to maintain a positive, professional, and productive working environmentAssist Senior management with special projects, and operational initiativesEnsure continuity of operations during staffing changes, office transitions, renovations, or other business interruptionsMaintain strong relationships with employees, clients, carriers, vendors, and other business partners as appropriateLeadership & Management Expectations:Demonstrates professionalism, integrity, discretion, and accountabilityBuilds positive and cooperative working relationships across the companyProvides constructive feedback while maintaining respectful and productive employee relationshipsUses independent judgement while recognizing when additional guidance or management involvement is appropriateCommunicates organizational changes and expectations clearly and consistentlyLeads by example and promote a culture of accountability, teamwork, and continuous improvementQualifications:5+ years of insurance operations or office management related experience preferredStrong knowledge of agency/ company operations and administrative processesDemonstrated leadership and organizational skillsStrong written and verbal communication abilitiesExcellent problem solving and decision-making skillsAbility to manage multiple priorities and deadlinesStrong attention to detail and accuracyProficiency with insurance management systems and Microsoft office or similar business applicationsAbility to handle confidential information with discretionCompensation: The base salary range for this role is $100,000-$130,000. Actual compensation will be based on factors including location, skills, experience, and internal equity. Cross Insurance offers a comprehensive benefits package including medical, dental, vision, 401(k) with match, paid time off, and more.DISCLAIMER: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.