Business Analysis (WMS)

Business Analysis (WMS)

Location: Charlotte, NC Duration: Long Term

Essential Functions:

• Performing business analysis activities working with key users in the continual improvement of business processes
• Performing interviews, workshops, and surveys to gather detailed requirements from business users and stakeholders
• Highlighting/identifying gaps in existing functionality and review requirements with stakeholders
• Collaborating on project efforts in the support of existing systems, processes, services and/or in the execution of new projects, including:
• Capturing Business User Stories and Requirements
• Developing models such as process flow diagrams, data flow diagrams, and wireframes to illustrate requirements and solutions
• Providing analytical support to maximize product performance by understanding system capabilities, user needs, and user experience.
• Creating detailed Functional Designs for technical counterparts

Qualifications and Special Skills Required:

• Graduate degree in information systems, computer science, or a related technical discipline or equivalent work experience
• 7+ years of experience supporting IT systems, processes or capabilities. General understanding of IT processes and dynamics within a complex, highly integrated environment
• End to End understanding of Warehouse Management System or any domain within it
• Strong analytical, problem solving, and root cause analysis skills
• Understanding of application development, software development lifecycle concepts
• Good written and verbal communication skills are crucial for working with all stakeholders (i.e. Use Case and User Story Development)
• Preferred experience with Agile and Waterfall approaches
• Experienced in using CI/CD tools like Jira, QTest, Confluence, Bitbucket (preferred but not required), Jenkins (preferred but not required)
• Trained on using Oracle database (via Toad or SQL Developer) and executing basic PL/SQL queries
• Proficient in creating process flow charts/diagrams using MSVisio or other diagram/visualization tools

Domain & Functional Expertise:

• End-to-end Warehouse Management System (WMS) experience
• Strong understanding of warehouse operations (inbound, outbound, inventory, picking, packing, shipping)
• Experience gathering requirements related to warehouse motorization / automation initiatives
• Ability to act as a functional SME bridging warehouse operations and IT