Business Analyst - IT

Business Analyst Role As a member of the CoreSite information technology team, the IT Business Analyst is skilled in the analysis of business processes and elicitation of requirements from multiple, and sometimes conflicting, business units. The individual in this role is responsible for product ownership, project management and/or scrum master responsibilities for assigned projects, taking gathered requirements through development and successful implementation. The Business Analyst works with technical and non-technical teams and must communicate effectively according to the audience. The ideal candidate is comfortable with a high degree of change, deals well with ambiguity, and is capable of working in an adaptive software development environment with a strong analytical skill set. Essential Functions Provide thorough assessments of current-state and future-state business processes to establish technical solutions, cost-benefit analyses, and scope estimations. Gather requirements by conducting process workshops, discovery sessions, and backlog refinement to translate into accurate and meaningful epics, user stories and acceptance criteria. Advise business stakeholders on platform best practices and standard feature adoption by working with technical leads and the Enterprise Solution Architect. Perform role of Scrum Master and/or Project Manager as needed, undertake duties such as leading agile ceremonies, creating project plans, reporting project status across the organization, planning and facilitating end-to-end UAT activities, and creating deployment and cutover plans. Prioritize and track all issues, risks, action items and decisions to resolution, escalating as needed to ensure project success. Builds and maintains process and project documentation in Confluence/Box and other tools as adopted by the organization. Facilitate change management in areas affected by development activities. Evaluate system changes for downstream system and/or organizational impact. Develop and maintain productive working relationships with key internal clients and other team members. Maintain state‑of‑the‑art knowledge of related systems and techniques, including evaluation of computer hardware and software. Initiate or assist in the research, evaluation, and selection of new system software, as directed. Adhere to Software Development Lifecycle (SDLC) methodology and compliance obligations. Promote and demonstrate the behaviors consistent with CoreSite’s culture and Guiding Principles. Other Duties Train on, and support the use of, assigned applications/software, and various reporting systems. Participate in Quality Assurance and Quality Control practices, standards, methodologies and metrics associated with assignments. Complete system and process effectiveness audits. Other projects and duties as assigned. Requirements Knowledge, Skills & Abilities Experience with Salesforce, Data Warehousing, or Data Analytics is highly desired. Communication skills including communicating at technical and business levels, and the ability to effectively communicate and engage with people from all organizational levels. Strong documentation skills. Ability to collect and analyze data to assist in decision‑making. Experience working within various project delivery methodologies and able to apply necessary processes to ensure project success. Strong problem solving (error detection, root cause analysis, error correction), conceptual, analytical, and decision‑making skills. Skilled in managing or driving small to medium‑size projects. Product Ownership or Project Management background is desired. Demonstrated aptitude for quickly learning new applications and operating systems. Demonstrated knowledge of information and systems technology, systems and techniques, computer network systems and various telecommunication systems. Education / Experience Bachelor’s degree in computer science, information technology or related studies preferred. Three (3) or more years of related experience, which includes at least two (2) or more years of related experience supporting a variety of business software, and two (2) or more years of experience supporting IT with systems implementations as a Business SME or Product Owner. Salesforce certification(s) a plus (Administrator, Business Analyst, Advanced Administrator). Knowledge of MuleSoft or Enterprise Integration Strategies are a plus. Demonstrated experience using and supporting developed and purchased business applications. Demonstrated experience discussing issues at a technical or non‑technical level, depending on the audience. Demonstrated experience maintaining a persistent focus to perform troubleshooting and problem resolution. Demonstrated experience planning and organizing work activities to meet deadlines for yourself and teams. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Compensation Base salary between $80,000 to $90,600 annually. This role is also eligible for an annual bonus and equity, based upon individual and company performance. Benefits First‑day medical insurance through Cigna with generous premium cost coverage. Dental insurance through Delta Dental. Vision insurance through VSP. Telemedicine through MDLive for Cigna. Healthcare and dependent care flexible spending account (FSA) plans. Health saving account (HSA) plans for employees participating in the High Deductible Health Plan. Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company. Voluntary coverage benefits for supplemental life, critical illness, accident, and hospital insurance. First‑day eligibility for 401(k) savings plan through Fidelity, which includes an attractive matching company contribution with a 5% company match. Discretionary annual bonus and equity incentive plan. Employee stock purchase plan (ESPP) with a 15% discount. 16 days of paid time off (PTO), 11 paid company holidays and additional floating holidays. Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and disability leave. Free parking or a company contribution toward a public transit pass. Additional Perks Wellness Reimbursement Program: Yearly stipend of $500 for employees and $300 for dependents, up to $800 total for the family. Wellness Incentive Program: Participate in various wellbeing activities to earn up to $450 per year in cash incentives. Technology Stipend: $100 monthly stipend. Educational Reimbursement Program: Work‑related learning and development with reimbursement on qualifying degree programs, up to $5,250 per year. Giving Back: Charitable donation matches up to $5,000 per year and nominate organizations for Company Foundation grants. Financial Management: Access to financial coaching, digital tools and services to manage and pay student loan debt quicker. Pet Insurance: Keep your furry friends healthy and happy. Family Planning: Benefits and services related to fertility, pregnancy, menopause, adoption and surrogacy. Employee Assistance Program: 24x7 service to support family, work, money, health, legal and life challenges. Counseling and Caregiving Programs: Including access to mental health services, licensed counselors, and caregiving tools including membership for finding care. Referral Bonus: Receive a $3,000 cash bonus if referred candidate is hired and meets eligibility requirements. Discounts: Discounts, cash back offers and perks on thousands of brands. LinkedIn Learning Membership: Support your development when accessing LinkedIn’s online library of courses and videos. General Statements Applicants must be currently authorized to work in the United States on a full‑time basis. The employer will not sponsor applicants for work visas. All offers of employment are contingent upon the successful completion of a background check and, where permitted by law, a 5‑panel drug test conducted after the offer letter is signed, which will screen for THC, opiates, PCP, cocaine, and amphetamines. Applicant Privacy Notice: CoreSite is committed to protecting the privacy and security of personal information submitted by applicants. The California Consumer Privacy Act (CCPA) requires us to provide you information about our personal information handling practices. As a result, we’re providing this Privacy Notice that describes how we collect, use, share, and update personal information from individuals who wish to be considered for employment with CoreSite. To read the Applicant Privacy Notice, please go to Unauthorized reproduction or distribution of this job posting on external sites is prohibited without prior written consent from CoreSite. 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